Comcast announced job vacancy for the post of Analyst 1 – Revenue Assurance. The place of posting will be at Chennai. Candidates who have completed Bachelor’s Degree with Strong attention to detail when reviewing accounts, billing, tickets, and reporting data are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Comcast |
| Required Qualifications | Graduate |
| Skills | Basic working knowledge of Microsoft Office applications |
| Category | Reliability Operations |
| Work Type | Onsite |
This entry-level role supports the Revenue Analytics and Operations team in protecting billing accuracy, revenue integrity, and customer experience. The role reviews and resolves routine customer account, order, and billing-related issues by following established procedures and guidance; supports the review of reports and accuracy results to identify discrepancies; and completes corrective actions in alignment with company policies and controls. Responsibilities also include maintaining accurate documentation and supporting team efforts to improve processes and procedures. Success requires attention to detail, basic analytical and problem-solving skills, a willingness to learn, and the ability to complete assigned work accurately and within established expectations. Works with close supervision and guidance and is accountable for individual results and contributions to team performance.
Job Details
Θ Positions: Analyst 1 – Revenue Assurance
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R448442
Roles and Responsibilities:
- Reviews and resolves assigned routine customer account, order, and billing-related tickets accurately and within established turnaround expectations, escalating complex, unusual, or unresolved issues for guidance.
- Validates account, order, and billing data for accuracy and alignment with established company policies, controls, procedures, and documented work instructions.
- Supports the review of revenue and billing reports to identify variances, discrepancies, and items requiring follow-up.
- Performs routine error resolution by accurately correcting billing codes, account information, or related data in accordance with established procedures.
- Uses established problem-solving steps to research assigned issues, document findings, and determine when escalation is needed.
- Maintains complete and accurate documentation, reporting, and tracking for assigned issues, corrective actions, and follow-up activities.
- Manages assigned tickets and monitors work queues for aging items or recurring issues, escalating concerns as appropriate.
- Identifies instances in which established processes may not have been followed and raises them to the appropriate team member or manager.
- Shares observations and suggestions that may improve resolution speed, data quality, operational efficiency, or process consistency.
- Communicates status, findings, and actions clearly to team members, management, and business partners.
- Supports reporting needs, team initiatives, and special projects as assigned.
- Manages assigned workload with guidance and consistently works toward established quality, productivity, and performance expectations.
- Maintains regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary.
- Performs other duties and responsibilities as assigned.
Required Skills & Qualifications:
- Basic analytical and problem-solving skills, with the ability to review information, identify discrepancies, and follow established steps to resolve routine issues.
- Strong attention to detail when reviewing accounts, billing, tickets, and reporting data.
- Ability to organize and manage assigned work within established quality, productivity, and turnaround expectations.
- Clear written, verbal, and documentation skills, with the ability to communicate status and findings and maintain accurate records and tracking information.
- Ability to follow established policies, controls, procedures, and work instructions and seek guidance when an issue falls outside standard processes.
- Ability to work with close supervision, accept coaching and feedback, and collaborate effectively with team members and cross-functional partners.
- Basic working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Word, or the ability to learn them quickly.
- Preferred Qualification: Knowledge of CSG and/or Amdocs, or related experience working with customer billing systems.
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