Cognizant is hiring for the position of Associate, Client Experience in Chennai with a hybrid work arrangement. The role involves coordinating client visits, events, boardroom operations, transportation, accommodation, catering and other logistics while working with customers, project teams, support functions, vendors and operational stakeholders. Candidates with a full-time diploma, graduate, postgraduate or engineering qualification in any discipline following a 10+2+3 education pattern can apply.
About the Role
As an Associate, Client Experience, you will support seamless hospitality and workplace services across client visits, events, boardroom operations and logistics. The position involves coordinating multiple activities in a customer-facing environment, addressing guest requirements, monitoring service delivery and supporting improvements to operational processes. The role also involves working with service providers, facilities teams and internal stakeholders to maintain service standards and ensure operational activities are completed within established timelines.
Company Overview
| Name of the Company | Cognizant |
| Required Qualifications | Any – Diploma / Graduate / Post Graduate |
| Skills | Strong sense of ownership, attention to service quality, and commitment |
| Category | Corporate |
| Work Type | Hybrid |
As an Associate, Client Experience, you will help deliver seamless hospitality services across client visits, events, boardroom operations, and logistics. You will be a key member of the Client Visit Experience team, collaborating with customers, project teams, support functions, vendors, and operational stakeholders to deliver professional, high-quality experiences.
You will coordinate multiple activities in a fast-paced environment, address guest requirements, monitor service delivery, improve operational processes, and help maintain Cognizant’s service standards.
Job Details
Θ Positions: Associate, Client Experience
Θ Job Location: Chennai (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 00070467161
Roles and Responsibilities:
- Coordinate client visits, events, boardroom activities, group bookings, transportation, accommodation, catering, gifts and other logistics requirements.
- Engage with customers and project teams to understand requirements, communicate clearly, resolve guest concerns and support timely service execution.
- Monitor the upkeep and utilization of corporate floors, meeting rooms, company vehicles and guest houses.
- Coordinate with integrated facilities management resources.
- Manage service providers by communicating daily requirements, reviewing performance and service-level adherence, following up on audit observations and supporting timely invoice processing.
- Prepare and publish daily, monthly and quarterly operational and management-information reports within established timelines.
- Support location, guest-house and vendor audits, document observations and follow up with vendors and internal stakeholders until identified actions are closed.
- Contribute to budgeting and cost management by preparing monthly expense information, supporting annual planning and reviewing invoices periodically.
- Collaborate with support functions and team members to distribute work effectively, maintain service continuity, share knowledge and guide new team members.
- Create knowledge articles and standard operating procedures and conduct knowledge-transfer sessions for new joiners.
- Identify opportunities to improve processes, applications, resource utilization and service delivery while supporting operational changes and innovation initiatives.
Required Skills & Qualifications:
- Full-time diploma, graduate, postgraduate or engineering qualification in any discipline, following a 10+2+3 education pattern.
- Ability to coordinate multiple operational responsibilities in a busy, customer-facing environment.
- Strong customer-service orientation and ability to handle guest concerns and communicate service and facility information.
- Ability to collaborate with customers, project teams, support functions, facilities teams and external vendors.
- Capability to maintain operational reports, track service requests and follow established processes and timelines.
- Strong sense of ownership and attention to service quality.
- Commitment to delivering meaningful customer outcomes.
- Alignment with Cognizant’s stated values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing and Own It.
Additional Qualifications That Can Help
The source identifies the following as helpful for the role:
- Educational background in Hospitality, Hotel Management or Food Technology.
- Experience supporting client visits, corporate hospitality, events, boardroom operations or workplace services.
- Familiarity with vendor coordination, invoice review, service-level monitoring, audits and management-information reporting.
- Ability to analyze customer feedback and identify practical service improvements.
- Experience creating process documentation, knowledge articles or delivering knowledge-transfer sessions.
- Interest in process optimization, application enhancements, automation and operational innovation.
How to Apply:
Candidates interested in the Cognizant Associate, Client Experience position can use the application link provided in the original job posting. For regular updates, candidates can also join the provided WhatsApp and Telegram channels.
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Frequently Asked Questions (FAQ’s):
1. What is the job role at Cognizant?
The position is Associate, Client Experience, involving client visits, events, boardroom operations, hospitality and logistics coordination.
2. Where is the Cognizant Associate, Client Experience job located?
The position is based in Chennai with a hybrid work arrangement.
3. What qualification is required for this Cognizant job?
Candidates should have a full-time diploma, graduate, postgraduate or engineering qualification in any discipline, following a 10+2+3 education pattern.
4. What skills are required for the Associate, Client Experience role?
The role requires customer-service skills, coordination abilities, communication skills, operational reporting capabilities, collaboration with internal and external stakeholders and a strong focus on service quality.
5. Is hospitality experience required?
The source lists experience in hospitality, client visits, corporate events, boardroom operations or workplace services as something that can help candidates succeed. It is not listed as a mandatory qualification.
6. What is the requisition ID for this Cognizant vacancy?
The requisition ID is 00070467161.
Disclaimer:
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