CGI announced job vacancy for the post of Service Desk Technical Analyst. The place of posting will be at Chennai. Candidates who have completed Bachelor’s Degree with 0–2 years of experience in a Service Desk, Help Desk, or Technical Support role are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | CGI |
| Required Qualifications | Graduate |
| Skills | Basic understanding of ITIL framework |
| Category | Infrastructure / Cloud |
| Work Type | Onsite |
They are looking for a skilled and customer-oriented Service Desk Technical Analyst with 0–2 years of IT support experience to provide technical assistance and operational support to end users. The role involves troubleshooting hardware, software, OS, network issues, ensuring prompt resolution, and delivering a high standard of IT service in line with defined SLAs.
Job Details
Θ Positions: Service Desk Technical Analyst
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: J1026-1149
Roles and Responsibilities:
- Act as the first point of contact for IT incidents and service requests via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, mobile devices, printers, peripherals, etc.
- Provide support / troubleshoot for Windows / mac OS operating systems and standard enterprise applications.
- Support Microsoft services including Outlook, Teams, OneDrive, and SharePoint.
- Record, track, and update tickets in ITSM tools, ensuring accurate documentation
- Escalate complex or unresolved issues to Tier 2/3 teams following escalation procedures.
- Maintain and contribute to knowledge base articles and technical documentation
- Adhere to ITIL processes, security policies, and compliance requirements.
Required Skills & Qualifications:
- Excellent verbal and written communication skills.
- 0–2 years of experience in a Service Desk, Help Desk, or Technical Support role.
- Basic understanding of ITIL framework.
- Strong understanding of basic Windows OS.
- Familiarity with ITSM/ticketing tools (ServiceNow, Jira, Remedy, Freshservice, or similar)
- Basic knowledge of networking concepts and troubleshooting
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks.
Preferred Qualifications
- ITIL Foundation certification
- Bachelor’s degree
How to Apply
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