CertifyOS Work from Home Jobs; Hiring IT Helpdesk Analyst – Apply Now

Remote IT Helpdesk Analyst Job Openings in India 2026!!!

CertifyOS announced job vacancy for the post of IT Helpdesk Analyst. The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	CertifyOS
Required Qualifications	Graduate
Skills	Strong problem-solving skills and a service-oriented mindset
Category	Technical Support
Work Type	Remote

They are seeking a motivated IT Helpdesk Analyst to serve as the Tier 1 frontline support for our organization. In this role, you will be the primary point of contact for all incoming IT requests, ensuring fast and efficient resolution of technical issues for our 300+ employees. You will work closely with the senior team to maintain their IT assets and contribute to their self-service knowledge base.

Job Details

Θ Positions: IT Helpdesk Analyst

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities:

• Incident Resolution: Diagnose and resolve common Level 1 technical issues, including password resets, VPN access connectivity, email configuration, and basic hardware troubleshooting.
• Asset Lifecycle Management: Assist in the physical inventory, setup, and deployment of new end-user hardware (laptops, monitors) and peripherals for all employees.
• Documentation & Knowledge Base: Create and maintain FAQs and troubleshooting documentation to update the IT knowledge base, enabling user self-service and reducing ticket volume.
• Escalation: Effectively triage complex issues and escalate them to senior IT staff to ensure timely resolution.

Required Skills & Qualifications:

• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and a service-oriented mindset.
• Ability to communicate technical steps clearly to non-technical users.
• Eagerness to learn and develop skills within an IT infrastructure environment.

How to Apply

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