CertifyOS announced job vacancy for the post of Client Success Associate. The place of posting will be at Remote (Work from Home) – Hiring office in Bangalore. Candidates who have completed Bachelor’s degree in business, healthcare, or a related field, or equivalent practical experience with 1+ years of experience in client success, customer support, account coordination, or a related role; internship experience or a strong interest in health tech and SaaS will be considered are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | CertifyOS |
| Required Qualifications | Graduate |
| Skills | Strong organizational and time-management skills |
| Category | Operations |
| Work Type | Remote |
CertifyOS is building the data infrastructure that powers modern healthcare. Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. They’re solving that problem.
They’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, they value authenticity, accountability, collaboration, results, and openness to feedback. They’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.
Job Details
Θ Positions: Client Success Associate
Θ Job Location: Remote (Work from Home) – Hiring office in Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Support Client Relationships: Help build trust and loyalty by learning clients’ business objectives and supporting Client Success Managers in aligning Certify’s solutions to their goals
- Respond to Client Inquiries: Serve as a first point of contact for day-to-day client questions, providing timely, helpful responses and escalating complex issues as needed
- Coordinate Client Projects: Assist in the execution of client initiatives by tracking tasks, timelines, and deliverables to keep projects on schedule
- Support Retention Efforts: Monitor client health indicators, flag at-risk accounts to senior team members, and help implement strategies to keep clients engaged and satisfied
- Build Product Knowledge: Develop a strong working knowledge of Certify’s platform to help clients navigate features and answer common questions
- Gather Client Feedback: Collect and organize client feedback and share insights with the Client Success, product, and development teams
- Assist with Training and Resources: Help prepare and deliver training sessions, webinars, and support materials that empower clients to use Certify’s solutions
- Track KPIs: Help gather, maintain, and report key operational and performance metrics, and support the preparation of client-facing updates
- Collaborate Cross-Functionally: Work with sales, implementation, operations, and product teams to support a seamless client journey and timely issue resolution
Required Skills & Qualifications:
- 1+ years of experience in client success, customer support, account coordination, or a related role; internship experience or a strong interest in health tech and SaaS will be considered
- Strong organizational and time-management skills, with the ability to track multiple tasks and priorities in a fast-paced environment
- A proactive, problem-solving mindset and willingness to learn in a dynamic, evolving setting
- Ability to support multiple accounts while helping deliver a positive client experience
- Comfort working with data and basic analytics tools (e.g., Excel, Google Sheets) to help track metrics and trends
- Strong written and verbal communication skills, with an interest in developing client-facing and presentation abilities
- A collaborative, team-first attitude and eagerness to work across cross-functional teams
- Bachelor’s degree in business, healthcare, or a related field, or equivalent practical experience
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