Capgemini announced job vacancy for the post of FBS Service Desk Technician I. The place of posting will be at Hyderabad (Hybrid). Candidates who have completed Bachelor’s Degree with Entry Level (1 – 3 Years of experience) are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Capgemini |
| Required Qualifications | Graduate |
| Skills | Broad web browser proficiency |
| Category | Support |
| Work Type | Hybrid |
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. They imagine the future of organizations and make it real with AI, technology and people. With their strong heritage of nearly 60 years, they are a responsible and diverse group of 420,000 team members in more than 50 countries. They deliver end-to-end services and solutions with their deep industry expertise and strong partner ecosystem, leveraging their capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Job Details
Θ Positions: FBS Service Desk Technician I
Θ Job Location: Hyderabad (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 4477374007
Roles and Responsibilities:
- Respond to and document incoming support requests via phone, email, or ticketing system.
- Troubleshoot and resolve basic hardware, software, network and user access related issues.
- Escalate complex problems to higher-level support as needed.
- Guide users through step-by-step solutions and provide clear instructions.
- Log all interactions, resolutions, and follow-up actions in the service management system.
- Adhere to established service desk procedures and performance objectives.
- Maintain up-to-date knowledge of Farmers IT policies, systems, and standard operating procedures.
Requirements
- Written and verbal communication – Entry Level
- IPhone Mobile – Entry Level
- Broad web browser proficiency – Entry Level
- IT Hardware – Entry Level
Software / Tool Skills
- Azure – Entry Level (1-3 Years)
- Microsoft O365 – Entry Level (1-3 Years)
- ServiceNow – Entry Level (1-3 Years)
- Windows OS – Entry Level (1-3 Years)
- MAC OS – Entry Level (1-3 Years)
- MS Teams – Entry Level (1-3 Years)
- Outlook – Entry Level (1-3 Years)
- Intune – Entry Level (1-3 Years)
- AWS – Entry Level (1-3 Years)
- OneDrive – Entry Level (1-3 Years)
- OKTA – Entry Level (1-3 Years)
Benefits
- Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
How to Apply
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