Team Member Job Openings in Chennai, Mumbai & Hyderabad!!!
Bank of America announced job vacancy for the post of Team Member.The place of posting will be at Chennai, Mumbai & Hyderabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Bank of America |
| Required Qualifications | Graduate |
| Skills | Proven Problem-Solving Skills |
| Category | Client Protection – Fraud detection |
| Work Type | Onsite |
The Client Protection organization includes Fraud Detection Operations (FDO) and Consumer & Small Business Claims Operations (C&SBC). Fraud detection team reviews potentially fraudulent transactions exceptioned out by the fraud filters and decisions them basis judgmental review for products like New Accounts, Checks, Deposits & Online. The team also provides fraud support through activities like closure fulfillment of deposit accounts & loss allocation as well as specialized fraud work like defect analysis, secondary closure review and hold audit.
Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. The process part of Client Protection operations, which works with VISA & Master Pin less debit card | Credit Card | ATM Fees | Cheque Fraud transactions | Potential chargeback reason code is identified by the associate, as per Visa regulations and disputes will be processed accordingly and dispute will be resolved accordingly.
Job Details
Θ Positions: Team Member
Θ Job Location: Chennai, Mumbai & Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR-26019552
Roles and Responsibilities:
- Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
- Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities as per the procedure
- Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
- Maintaining the KPI’s and KRA’s of the process
- The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
- This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.
Required Skills & Qualifications:
- Education: Graduation (Any Stream)
- Experience Range: 0-2 Years
- Foundational skills
- Basic knowledge of banking/ products
- Basic knowledge of Card network
- Basic knowledge of debit /credit card
- Basic knowledge of fraud detection
- Ability to multitask and adapt to change
- Proficient with Microsoft Office Tools
- Good Communication Skills(both written and oral)
- Strong analytical skills
- Detail oriented
- Proven Problem Solving Skills
- Self-motivated and results orientated
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
