American Express announced job vacancy for the post of Executive – Operations. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate with minimum 1 to 2 years’ experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | American Express |
| Required Qualifications | Graduate |
| Skills | Strong problem-solving skills |
| Category | Operations / Customer Service |
| Work Type | Hybrid |
| Closing Date | 12th November 2026 @ 12 AM |
Ensure KYC / Legal Entity / Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations / guidelines and in partnership with the AEBC Compliance team.
Job Details
Θ Positions: Executive – Operations
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 26016108
Roles and Responsibilities:
- Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
- Completing the Video KYC (know your customer) process for prospect and existing customers in a timely and comprehensive manner to ensure customer satisfaction
- Gather relevant information from applicants and customers as required and update it accurately to facilitate the decisioning process
- Presentable while interacting with customers on video KYC calls
- Ensure error- free verification of card applications
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
- Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
- Deliver on metrices defined by the process.
- Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
- Relevant system updates basis the KYC information received from Card Members.
- End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
- Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
- Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
- Outbound Calls to follow up with Card Member’s for KYC Completion.
- Inbound Voice Servicing to assist Card Member’s with KYC inquiries.
Required Skills & Qualifications:
- Graduate with minimum 1 to 2 years’ experience
- Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
- Able to prioritize and work well under pressure, with particular attention to detail
- Strong problem-solving skills
- Compliant with Company Policies and Procedures
- Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
Preferred Qualifications
- Knowledge of excel, word and power point skill will be an added advantage.
- Good Presentation skills.
How to Apply
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