Remote Accounts Receivable Client Onboarding and Customer Specialist Job Openings in India 2026!!!
AlphaSense announced job vacancy for the post of Accounts Receivable Client Onboarding and Customer Specialist.The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | AlphaSense |
| Required Qualifications | Graduate / Post Graduate |
| Skills | O2C collections, Revenue recognition & reconciliation and Email Queue or Case Management |
| Category | Finance |
| Work Type | Remote |
Reporting to Billing & Collections Manager the position will be the primary point of contact for a variety of AR related activities focused on resolving client communications regarding billing and collections inquiries, as well as internal requests regarding the same. This role will be responsible for overseeing all vendor onboarding and third-party platform management. With an emphasis on prompt and accurate communications the ideal candidate will be able to strictly adhere to their companies SLA standards and ensure every message is escalated accordingly if it cannot be actioned in real time directly. You will work as part of a growing team at a well-funded growth-stage tech company, and you will have direct communications with clients and a number of internal teams. There will be significant opportunity to advance your career as the company scales.
Job Details
Θ Positions: Accounts Receivable Client Onboarding and Customer Specialist
Θ Job Location: Remote (Work from Home)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 8585343002
Roles and Responsibilities:
- Email Queue Management:
- Will be responsible for keeping the combined Billing & Collections email queue within 24 business hours SLA; the candidate will work as the primary point of contact for all new email threads to ensure routine questions and vendor onboarding requests are dealt with in a timely manner or escalated internally where appropriate. Existing threads will be assigned and connected to the dedicated AR Lead or Biller where applicable and appropriate. Some specific responsibilities include but are not limited to:
- The Queue Specialist will handle the completion of Banking Forms and provide other such Financial documentation such as W9’s, Tax Certificates, etc. – any forms requiring internal escalation, the Queue Specialist will manage the corresponding case until the client or internal contact is provided what is needed.
- The Queue Specialist will resubmit invoices through the billing system by email or by vendor portal as needed if the client provides updated billing information post sale/renewal.
- The Queue Specialist will respond to urgent escalation requests and flag internally the appropriate party for support, where needed.
- The Queue Specialist will ensure all open cases are being managed by the team and actioned in a timely manner, once assigned.
- Will be responsible for keeping the combined Billing & Collections email queue within 24 business hours SLA; the candidate will work as the primary point of contact for all new email threads to ensure routine questions and vendor onboarding requests are dealt with in a timely manner or escalated internally where appropriate. Existing threads will be assigned and connected to the dedicated AR Lead or Biller where applicable and appropriate. Some specific responsibilities include but are not limited to:
- Vendor Onboarding:
- The Queue Specialist will own the process of vendor onboarding for AlphaSense and its clients, including but not limited to:
- Review, validate, and maintain vendor records, legal names, tax IDs, addresses, and contact information.
- Provide documents such as W-9, 10F forms, NO PE certificates, banking information, COI, TRC etc.
- Ensure accurate vendor creation in procurement systems (SAP, Oracle, Ariba, Coupa, Tungsten, Ramp, Wise etc Different client portal from different geographical locations).
- Perform high-importance confirmations including bank verification and TIN validation.
- Hands on Experience in NetSuite and Salesforce.
- The Queue Specialist will own the process of vendor onboarding for AlphaSense and its clients, including but not limited to:
- Contract Review:
- Review contract and SFDC data, audit sales orders and invoices within the billing system and ensure they are delivered successfully to clients (and meet client requirements). Ensures compliance with company policies and procedures. Understanding contract structure, billing practices, and customer policies from both a customer-facing and a finance department perspective; Must be able to resolve simple billing issues without escalation and know when to flag a case for internal audit by the biller and management team per specified protocols.
Required Skills & Qualifications:
- Preference for a candidate with a BCOM / MCOM/ BBA / MBA in Finance.
- 1+ years of experience in O2C collections, Revenue recognition & reconciliation and Email Queue or Case Management.
- Preference for candidates who have worked with Salesforce and NetSuite.
- Primary Skills: Excellent Written and Verbal Communication, Data Management, Customer Service, Billing and Collections Experience, Problem Solving and Multitasking.
- Secondary Skills: Time Management Skills, Ownership of case management, Excel and Gsuite.
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