Management Trainee – QA Job Openings in Pune 2025!!!
Genpact announced job vacancy for the post of Management Trainee – QA.The place of posting will be at Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Genpact |
| Required Qualifications | Graduate |
| Work Type | Onsite |
| Job Posted On | 13.August.2025 |
| Closing Date | 12.September.2025 |
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Inviting applications for the role Quality Assurance (QA) –Management Trainee/Assistant Manager! The Quality Assurance (QA) Specialist is responsible for monitoring, evaluating, and ensuring the quality of processes and outputs within the organization. The QA Specialist will work closely with various teams to enhance performance, reduce errors, and improve overall efficiency.
Θ Positions: Management Trainee – QA
Θ Job Location: Pune
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: BFS045503
Roles and Responsibilities:
- In this role you will be responsible for ensuring that the team meets established quality standards, providing feedback and coaching to improve individual and team performance, and maintaining compliance with company policies and procedures.
- Monitor live and recorded calls to assess performance in areas such as soft skills, product knowledge, call handling, adherence to processes, and compliance requirements
- Collaborate with training and operations teams to identify performance gaps and recommend improvement initiatives
- Track and report on quality trends and key performance indicators (KPIs) regularly
- Identify trends, gaps, and areas of improvement in the customer service process
- Ensure compliance with regulatory and industry standards, including data protection and customer privacy
- Deliver call quality feedback to Front Line Managers (FLMs) to support agent performance improvement
- Analyze data to identify patterns and recommend process improvements to enhance overall service quality
- Report interactions which does not comply with company policies, regulatory requirements, and industry standards.
- Update and maintain QA documentation, including evaluation forms and quality checklists
- Participate in regular calibration sessions to ensure consistency in quality evaluation across the team.
Required Skills & Qualifications:
- Bachelor’s degree in business, communication or a related field is preferred.
Preferred Qualifications/ Skills
- Strong analytical skills with a focus on data-driven decision-making
- Attention to detail and the ability to manage multiple tasks effectively
- Problem-solving skills and a proactive approach to identifying and resolving issues
- Customer/Participant-focused mindset with a commitment to enhancing service delivery
- Proficiency in QA methods and tools, with the ability to quickly learn new systems
- Ability to work independently and as part of a team
- Strong organizational skills with a focus on accuracy and efficiency
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