Barclays announced job vacancy for the post of Customer Service Advisor. The place of posting will be at Chennai. Candidates who have completed Bachelor’s Degree with Proven experience in Customer service role in voice or back-office process are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Barclays |
| Required Qualifications | Graduate / Engineering / Post Graduate |
| Skills | |
| Category | Banking Operations |
| Work Type | Onsite |
Embark on a transformative journey as a Customer Service Advisor at Barclays, where you’ll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.
Job Details
Θ Positions: Customer Service Advisor
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR-0000121384
Roles and Responsibilities:
- To address customer questions, concerns or requests while maintaining customer service expectations.
- Accountabilities
- Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
- Management and maintenance of customer records and documentation to ensure accuracy.
- Participation in training and development initiatives to improve customer skills, knowledge, and services.
- Identification of industry trends and developments related to customer service to implement best practice in customer care.
- Execution of escalation requests to the relevant team or senior management as required in a timely manner.
- Execution of customer service activities through various communication channels including chat, email, and phone.
- Analyst Expectations
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
Required Skills & Qualifications:
- The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
- Proven experience in Customer service role in voice or back-office process.
- Conflict resolution skills and the ability to handle difficult or emotional conversations.
- Experience in analyzing workflows, optimizing procedures and delivering high quality service.
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