Full Potential Solutions (FPS) announced job vacancy for the post of Fraud Analyst. The place of posting will be at Pune. Candidates who have completed Bachelor’s Degree in Management, Finance, Business or related fields is an advantage with at least 1 year of BPO or call center experience in risk and fraud management, preferably within financial accounts or industries such as insurance, travel, telecommunications, logistics, procurement, e-commerce, and retail are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Full Potential Solutions (FPS) |
| Required Qualifications | Graduate |
| Skills | Critical thinking and decision-processing skills |
| Category | Operations |
| Work Type | Onsite |
Customer Protection Team Associates are ambassadors who earn customer loyalty by delivering personalized, convenient, and secure service. They maintain a high-quality customer experience through a customer-centric approach and take ownership of risk mitigation, complying with various regulations and policies to ensure timely delivery of customer transactions.
Risk Investigator Associate acts as a first point of contact ensuring a high-quality, secure, and customer-centric experience while mitigating risks and ensuring compliance.
Job Details
Θ Positions: Fraud Analyst
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 8518857
Roles and Responsibilities:
- Review transactions and all available information to understand our customers while respecting all identities.
- Make customer-centric decisions and take the path of least resistance to protect our customers.
- Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
- Exhibit a bias for action on observed patterns and trends, and take ownership by providing timely and accurate resolutions based on customer and market needs.
- Aim for excellence during goal setting, keeping continuous improvement foremost in mind, whether for personal development or process enhancement.
- Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
- Contact customers and banking institutions to verify legitimate transactions and payment information. Communicate effectively, showing respect, genuine empathy, and care.
- Properly document all interactions and findings using the organization’s tools and platforms.
- Be data-driven when presenting feedback and recommendations.
- Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.
- Serve as backup support for the Customer Service team when needed.
- Answer transferred calls from the Customer Service team regarding transactions currently under review or those that resulted in customer dissatisfaction due to the review process
- Provide critical support as needed to handle escalations and process Risk Reviews.
- Partner and collaborate effectively with the rest of the Customer Success and Risk Operations teams.
- Contribute to and participate in continuous improvement projects aimed at enhancing operational processes.
Required Skills & Qualifications:
- Soft Skills
- Excellent written and verbal English communication skills: B2 speaking proficiency following CEFR standards & B1 writing proficiency following CEFR standards
- Ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision
- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
- Critical thinking and decision-processing skills.
- Amenable to work onsite and during unconventional hours (evenings, weekends and holidays)
- Demonstrates flexibility to work overtime based on business needs
- Must be willing to work onsite (Yerawada, Pune, Maharashtra).
- Must be willing to work in a shifting schedule including weekends and holidays.
- Technical Skills
- Typing speed of at least 30 WPM.
- Experience in using multiple web tools is a must.
- Good internet and computer navigation skills.
- Experience, Education, Age
- At least 1 year of BPO or call center experience in risk and fraud management, preferably within financial accounts or industries such as insurance, travel, telecommunications, logistics, procurement, e-commerce, and retail.
- Experience should involve roles focused on fraud prevention and tasks such as payment processing, managing debit and credit card transactions, handling reimbursements, and resolving disputes.
- Process improvement and documentation experience is a plus.
- Six Sigma Certification: Yellow Belt is a plus.
- College Graduate or completed 3-year Bachelor’s College Degree.
- A Bachelor’s Degree in Management, Finance, Business or related fields is an advantage.
- Candidates must be of legal working age.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Govtjobmart do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Govtjobmart do not charge any fees for sharing job information. Govtjobmart strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
