HP is hiring for the position of Field Technical Support Associate in Mumbai and Pune. This is an onsite, full-time role focused on customer technical support, equipment installation and maintenance, IT infrastructure troubleshooting, documentation and site support. Candidates should have a High School Diploma, General Education Diploma (GED), Higher Secondary education or equivalent work experience/demonstrated competence. The role typically requires 0–2 years of work experience, preferably in areas such as customer support, on-site customer support, computer customer support, account management, Mission Critical or systems experience.
Company Overview
| Name of the Company | HP |
| Required Qualifications | High School Diploma / Graduate |
| Skills | Effective Communication, Results Orientation & etc.., |
| Category | Technical Support |
| Work Type | Onsite |
The Field Technical Support Associate is responsible for engaging with customers to understand and address their needs while delivering standardized services that meet established quality benchmarks. The role involves installing, maintaining and repairing customer equipment, troubleshooting IT infrastructure issues, maintaining work-related documentation and providing technical assistance at customer sites. Associates also work under established procedures and guidelines while maintaining confidentiality of company data.
Job Details
Θ Positions: Field Technical Support Associate
Θ Job Location: Mumbai & Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 3166324
Roles and Responsibilities:
- Interact with customers according to established procedures to understand their requirements and support customer satisfaction.
- Conduct installations, reinstallations, maintenance and repairs on customer equipment according to industry standards and best practices.
- Deliver standardized services that meet established quality benchmarks.
- Use data from reliable sources to align accurately with customer product requirements.
- Analyze, troubleshoot and resolve issues involving IT infrastructure, including enterprise systems, servers, storage and networking.
- Maintain departmental documentation covering work orders, software, inventory and other required paperwork.
- Provide site support for customer break-fix activities.
- Provide technical assistance to third-party and channel-authorized service providers.
- Acquire job skills and complete routine assignments while following established guidelines and maintaining confidentiality.
- Assist with implementing new processes and support department-level operational plans.
- Share technical information with colleagues and clients.
- Solve defined problems using established procedures and perform basic technical, administrative or operational tasks under direct instruction and close supervision.
Required Skills & Qualifications:
- High School Diploma, General Education Diploma (GED), Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically 0–2 years of work experience, preferably in HP products in customer environments, account management, computer customer support, on-site customer support, Mission Critical, systems experience or a related field.
- Knowledge and Skills
- The supplied job information lists the following skills:
- Automation
- Chemistry
- Commissioning
- Customer Relationship Management
- Customer Support
- Electrical Engineering
- Electromechanics
- Electronics
- Environment Health and Safety
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Operating Systems
- Preventive Maintenance
- Process Improvement
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
- Test Equipment
- Cross-Organization Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Impact and Scope
- The role impacts the associate’s own work and involves acting as a team member by providing information in support of team efforts.
- Complexity
- The position involves assignments that are routine in nature, where limited judgment and/or minimal problem resolution is required.
How to Apply
Candidates interested in the HP Field Technical Support Associate position can use the application link provided in the original job posting. For regular updates, candidates can also join the provided WhatsApp and Telegram channels.
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Frequently Asked Questions
1. What is the job role at HP?
The position is Field Technical Support Associate, involving customer support, equipment installation, maintenance, repairs, IT troubleshooting and site support.
2. Where is the HP Field Technical Support Associate job located?
The position is available in Mumbai and Pune and is an onsite role.
3. What qualification is required for this HP position?
Candidates should have a High School Diploma/GED, Higher Secondary education, commensurate work experience or demonstrated competence.
4. How much experience is required?
The source states that the role typically requires 0–2 years of work experience, preferably in customer support, on-site customer support, computer customer support, account management, Mission Critical, systems experience or a related field.
5. What technical areas are relevant to this role?
The listed areas include technical support, operating systems, networking, preventive maintenance, electronics, electrical engineering, field service management, customer support and technical services.
6. What is the requisition ID for this HP vacancy?
The requisition ID is 3166324.
Disclaimer:
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