Author Support Associate Job Openings in Chennai!!!
Notion Press announced job vacancy for the post of Author Support Associate.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Notion Press |
| Required Qualifications | Graduate |
| Skills | Excellent communication skills; both verbal and written |
| Category | Support |
| Work Type | Onsite |
Notion Press is India’s largest book publishing platform with over 180,000 books published and sold in 150+ countries. They are a 14-year-old platform and currently publish a new book every 27 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world they live in. Their vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world. They are a 240+ strong team currently operating in India, Singapore, Malaysia and UAE
They are seeking a driven, self-motivated candidate to join their growing organization.
Job Details
Θ Positions: Author Support Associate
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 4470085400
Roles and Responsibilities:
- Managing tickets
- Recording and managing issues and escalating where necessary
- Resolving cross-functional issues at the subordinate level
- Manage the scope of the issue and change control and escalate issues where necessary
- Monitor the issues’ progress and intensity
- Provide status reports to the Team Manager
- Liaise with authors, internal teams, and updates progress to team Manager
- Customer Service, updating author on ticket’s status and progress on a daily basis
- Work closely with authors to ensure the quality of the product meets industry standards
- Manage ticket evaluation and dissemination activities
- Is accountable for the delivery of planned deliverables associated with the ticket
- Providing regular status reports to the Team Manager
Required Skills & Qualifications:
- 0-2 years of customer facing experience
- Excellent communication skills; both verbal and written
- Exceptionally Organized and has expert multitasking skills
- Experience in handling customer queries – Inbound / Outbound calls & Tickets
- Willing to work the extra mile when required
- Regional Language knowledge is an advantage – Hindi Compulsory
- Previous experience in handling queries through Ticketing system and Service level adherence
- Knowledge about books & a passion towards customer service
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
