Ops Sup Analyst 1 Job Openings in Chennai 2026!!!
Citi announced job vacancy for the post of Ops Sup Analyst 1.The place of posting will be at Chennai.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Citi |
| Required Qualifications | Graduate |
| Skills | Proficient in Microsoft Office |
| Category | Ops Support |
| Work Type | Hybrid |
The Ops Sup Analyst 1 is responsible for providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, team managers and stake holders. They also assist in servicing customer queries related to their credit card disputes. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Ideal candidate should have the ability to analyze and provide input to Team Managers based on department procedures and escalates issues to team managers.
Job Details
Θ Positions: Ops Sup Analyst 1
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 26990754
Roles and Responsibilities:
- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Minimize/Reduce Operations Loss for the Disputes team
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
- Serve as a backup for manager, as needed
Required Skills & Qualifications:
- Previous relevant experience preferred
- Proficient knowledge in write offs, filing pre arbitration and arbitration required
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Comprehensive knowledge about Disputes process
- Shift timing – 24*7 shifts including late night (IST) shift start timings
- Bachelor’s degree/University degree or equivalent experience
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