Remote Customer Support Representative Job Openings in India 2026!!!
Frontier announced job vacancy for the post of Customer Support Representative.The place of posting will be at Remote (Work from Home).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Frontier |
| Required Qualifications | Graduate |
| Skills | Strong written and verbal English communication skills |
| Category | Customer Support |
| Work Type | Remote |
They’re looking for Customer Support Representatives to provide Tier 1 customer support to Parkade users during US hours. You’ll primarily handle customer inquiries through email, helping users troubleshoot issues, complete actions they are unable to perform themselves, and providing administrative support when needed.
This is a high-volume support environment, so they’re looking for someone who can communicate clearly, prioritize effectively, work independently, and consistently provide a strong customer experience. IMPORTANT NOTE: This is a project-based role expected to run for approximately 1 year, from September 2026 through September 2027.
Job Details
Θ Positions: Customer Support Representative
Θ Job Location: Remote (Work from Home)
Θ Salary: $700-$800 per month
Θ Job Type: Full Time
Θ Requisition ID: 6173332004
Roles and Responsibilities:
- Respond to incoming customer support emails during US hours
- Provide Tier 1 support to Parkade users
- Troubleshoot straightforward customer and application issues
- Identify issues, gather relevant information, and determine the appropriate resolution
- Assist users with actions they are unable to complete themselves
- Handle routine administrative requests
- Manage a high volume of customer inquiries while maintaining accuracy and quality
- Prioritize requests based on urgency and customer impact
- Follow established processes and guidelines
- Document customer interactions and resolutions accurately
- Follow up on unresolved issues
- Escalate complex or high-priority issues when appropriate
- Work independently while knowing when to seek additional support
- Provide a positive and helpful customer experience through every interaction
Required Skills & Qualifications:
- Previous experience in customer support, customer service, help desk, or a similar role
- Strong written and verbal English communication skills
- Strong active listening, critical thinking, and problem-solving skills
- Comfortable troubleshooting software, application, or user-related issues
- Ability to manage high-volume customer inquiries without sacrificing quality
- Ability to multitask, prioritize, and manage time effectively
- Strong attention to detail and accuracy
- Able to follow established processes while exercising good judgment
- Comfortable working independently with limited supervision
- Comfortable learning and navigating new software and support tools
- Reliable and consistent
Nice to Have
- Experience supporting SaaS or mobile/web applications
- Experience with ticketing or CRM platforms such as Zendesk, Intercom, or similar tools
- Previous experience in a Tier 1 support environment
- Experience handling high-volume email support
- Experience troubleshooting or reproducing software/application issues
Schedule & Coverage
- Work US hours, including overnight shifts 11PM to 8AM (PST)
- Schedules will be staggered across the team to cover the full week
- Weekend availability is required
- Your specific schedule and days off will depend on the team’s coverage needs
How to Apply
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Disclaimer:
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