Operations Analyst, AU Payments Servicing Job Openings in Bangalore 2026!!!
ANZ announced job vacancy for the post of Operations Analyst, AU Payments Servicing.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | ANZ |
| Required Qualifications | Graduate |
| Skills | Strong communication and stakeholder management skills |
| Category | Banking Services Group Services |
| Work Type | Onsite |
The role of an Ops Analyst for Payments Investigation Analyst exists to ensure the accuracy, integrity, and timely resolution of financial transactions by identifying and resolving discrepancies, errors, or fraud across payment systems. The scope includes analyzing payment data, liaising with internal teams and external partners, and maintaining compliance with regulatory standards.
Banking is changing and they’re changing with it, giving their people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build theis.
Job Details
Θ Positions: Operations Analyst, AU Payments Servicing
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 121889
Roles and Responsibilities:
- Investigating and resolving failed, delayed, misrouted, and high-value payment transactions within agreed service levels, ensuring minimal business impact.
- Analysing payment data to identify the root causes of discrepancies, documenting findings, and implementing effective resolutions.
- Managing complex payment exceptions and escalations, while collaborating with internal teams, banks, clients, and external stakeholders to ensure timely resolution.
- Ensuring all investigations and resolutions comply with regulatory, compliance, and audit requirements, while maintaining accurate and detailed records.
- Monitoring trends in payment-related issues, conducting root cause analyses, and recommending corrective actions to improve operational performance.
- Supporting and mentoring team members by reviewing case quality, sharing knowledge, and promoting best practices across the function.
- Identifying process gaps and opportunities for automation, operational efficiency, and continuous improvement, and contributing to initiatives that enhance service delivery and performance.
Required Skills & Qualifications:
- Strong knowledge of payment networks such as SWIFT, ACH, RTGS, and NEFT, along with a solid understanding of end-to-end payment flows and transaction processing.
- A good understanding of regulatory and compliance requirements, including AML, KYC, OFAC, and data privacy standards.
- Proven experience in investigating payment discrepancies, resolving exceptions, and managing escalations, supported by strong analytical and problem-solving skills.
- Excellent attention to detail, with the ability to accurately review and analyse transaction records, documentation, and system data.
- Strong communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Finance, Compliance, Technology teams, and external partners.
- Proficiency in Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms such as SAP, Oracle, or similar applications.
- A Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related field.
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