Helpdesk Executive Job Openings in Gurgaon 2026!!!
JLL announced job vacancy for the post of Helpdesk Executive.The place of posting will be at Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | JLL |
| Required Qualifications | Graduate |
| Skills | Excellent problem-solving and communication skills |
| Category | Support |
| Work Type | Onsite |
At JLL, they give you the opportunity, knowledge and tools to own your success, because they value what makes each of them unique. They help their people thrive, grow meaningful careers and find a place where they belong. Together, they strive to be exceptional and shape a better world.
Required Helpdesk executive with good communication skill and managing the day-to-day operation in coordination with the team by following the clients polices and guidelines.
Job Details
Θ Positions: Helpdesk Executive
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: REQ527300
Roles and Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and assist with the best solutions for the issues.
- Maintain records of employee’s interactions, transactions, comments, and complaints.
- Raising the reactive and proactive calls in the Helpdesk software on timely basis
- Monitor and manage ticket queues in help desk software- Corrigo Enterprises
- Escalate unresolved issues to the next level of support personnel.
- Maintaining and tracking the inventory falls under Helpdesk Operations
- Managing the Key operations for employees
- Supporting the business for events requirements such as space, material movement, aligning the concerned team for further support
- Completion of the assigned trainings on a timely basis
- Provide feedback on how to improve customer support processes and tools.
Required Skills & Qualifications:
- Minimum 1-year previous experience in a help desk or support role.
- Excellent problem-solving and communication skills.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Ability to work independently and as part of a team.
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