Support Analyst Job Openings in Pune 2026!!!
Instem announced job vacancy for the post of Support Analyst.The place of posting will be at Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Instem |
| Required Qualifications | Graduate |
| Skills | Strong knowledge of Windows and Mac operating systems |
| Category | Support |
| Work Type | Hybrid |
The Support Analyst will be responsible for providing technical assistance and support to end-users, resolving software and hardware issues, and ensuring the smooth operation of deployed SaaS application systems.
Job Details
Θ Positions: Support Analyst
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: req470
Roles and Responsibilities:
- You’ll bring curiosity, initiative, and a forward-thinking mindset. Here, you’ll have the opportunity to grow your career and make a meaningful contribution.
- Provide first-level application and technical support to end-users via all communication channels.
- Adherence to Response, Resolution and Continual contact SLA’s, ensuring timely resolution and follow-up.
- Ensure clear and timely communication with clients by providing regular updates on ticket progress, outlining next steps, and confirming resolutions.
- Accurately document the investigation and resolution of support incidents, providing clear steps to serve as a strong training foundation for future similar cases.
- Collaborate with other team members or cross functional groups to resolve more complex application/technical issues.
- Adherence to the Company’s Quality Management System to ensure that all work is handled Securely, Professionally and Diligently
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a technical support or help desk role.
- AI experience required: Experience using AI enabled tools to improve support operations, such as ticket triage, knowledge management, response quality, or efficiency. Familiarity with applying AI to enhance customer and internal support outcomes is expected.
- Strong knowledge of Windows and Mac operating systems, as well as common software applications.
- Familiarity with network protocols, hardware components, and troubleshooting techniques.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Knowledge of their Quality Management System and its application to tasks associated with this role
How to Apply
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