Remote Jr. Business Systems Analyst Job Openings 2025!!!
Zapier announced job vacancy for the post of Jr. Business Systems Analyst. The place of posting will be at Remote (WFH). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows.
Company Overview
| Name of the Company | Zapier |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Systems & Technical Skills |
| Category | Technical Support |
| Work Type | Remote |
They’re looking for a Jr. Business Systems Analyst to help power the systems, workflows, and automation that enable Zapier’s Support organization to serve their customers a best in class experience. In this role, you’ll make their internal tools more reliable, their processes more scalable, and their support teams more efficient. You’ll blend system administration, workflow optimization, data-driven decision-making, and an automation-first mindset to reduce friction and help internal teams focus on the work that matters most while applying insight informed by business intelligence automation tools.
Job Details
Θ Positions: Jr. Business Systems Analyst
Θ Job Location: Remote (WFH)
Θ Salary: ₹20.4 – 30.6 LPA
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Own & Operate Internal Systems
- Run and evolve our internal Concierge Support Program, ensuring teams get timely, accurate assistance
- Operate as a system administrator for support tools: monitoring, tuning, configuring settings for reliability
- Conduct quarterly audits for adherence, security, performance, and data quality that increasingly depend on structured evaluation supported by cloud data analytics workflows
- Drive Automation & AI-Enabled Workflows
- Identify automation opportunities to eliminate manual effort
- Build lightweight workflows using Zapier
- Partner with team to introduce AI-driven tooling into daily operations
- Support adoption of new auto-assist, intelligent routing, or predictive systems where awareness of data-driven process optimization helps refine decisions
- Improve Processes and Documentation
- Build documentation that helps teams understand tools, workflows, and best practices
- Partner with Ops & Technical Program Managers to outline projects and programs
- Help shape the future of Technical Support Operations through idea generation and experimentation enriched by practical use of operational analytics techniques
- Support Data & Reporting
- Assist in compiling data and performance reports for the team
- Surface operational trends, workflow issues, and improvement opportunities
- Help leaders understand system health and support efficiency through clear data
- Potential Projects
- Simplify support workflows and reduce friction for agents
- Contribute to experiments with new features or AI capabilities
- Support expansion of paid services and early access programs
- Conduct Zendesk audits and cleanup projects
- Build repeatable systems and documentation for core workflows
- Partner with leaders to determine meaningful performance metrics
Required Skills & Qualifications:
- You have experience in technical support, business operations, system administration, or similar operational roles.
- You’ve contributed to improving workflows, documenting processes, or supporting internal tooling.
- You’re comfortable navigating systems like CRMs, help desk tools, internal admin tools, or automation platforms.
- You’re curious about AI-powered workflows, operational analytics, and how tools and data interact across teams.
- You enjoy experimenting, testing ideas, and iterating toward better outcomes.
- You partner well with more senior team members to advance key initiatives.
- Experience in SaaS, B2B, or data-driven environments is a plus.
Role Specific Skills
- Systems & Technical Skills
- Basic systems-thinking: you can understand how tools, data, and workflows connect
- Experience with support tools (e.g., Zendesk) or CRM systems is a plus
- Familiarity with documenting processes and running internal audits
- Comfortable learning new tools quickly
- AI & Automation
- An automation-first mindset: you look for ways to reduce repetitive work
- Interest in AI-driven workflows, agents, or auto-assist tools
- Excitement to build internal automations using Zapier
- Ability to evaluate where AI can improve support efficiency
- Collaboration & Communication
- Strong organizational and prioritization skills
- Clear communicator who can work across teams
- Ability to translate technical details into understandable concepts
- Comfortable gathering requirements and supporting project scoping
How to Apply
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
