Service Desk Analyst L1 Job Openings in Hyderabad 2026!!!
Wipro announced job vacancy for the post of Service Desk Analyst L1. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Wipro |
| Required Qualifications | Graduate |
| Skills | TIS Service Desk |
| Category | IT Services / Service Desk |
| Work Type | Onsite |
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. With over 230,000 employees across 65 countries, Wipro delivers consulting, design, engineering, and operations services to help organizations build future-ready and sustainable businesses.
Job Details
Θ Positions: Service Desk Analyst L1
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 132367-en_US
Roles and Responsibilities:
- Act as the first point of contact for B2B users contacting the Wipro Service Desk
- Provide primary user support and customer service
- Respond to queries through calls, emails, chat, and service portals
- Understand client-specific applications, processes, and environments
- Troubleshoot basic software, hardware, and IT-related issues
- Log all incidents and requests accurately in the service desk tool
- Ensure adherence to TAT, SLA, and SoW commitments
- Resolve issues or escalate them as per defined helpdesk procedures
- Maintain MIS reports and resolution logs
- Update customers regularly on ticket status
- Share customer feedback, suggestions, and escalations with internal teams
- Identify opportunities for process and service improvements
Required Skills & Qualifications:
- Mandatory experience or knowledge in TIS Service Desk
- Strong communication and customer handling skills
- Basic understanding of IT systems, applications, and hardware
- Ability to work in a fast-paced service desk environment
- Willingness to work in shifts (if required)
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
