Weave, a fast-growing technology company known for its innovative customer success platform TrueLark, has announced a new opportunity for the position of Customer Success Operations Analyst. This role is ideal for graduates or early-career professionals who have a passion for data analytics, customer success, and business operations.
About Weave
Weave is a global SaaS company helping businesses streamline communication, improve customer engagement, and strengthen client relationships. With an emphasis on innovation and data-driven growth, Weave provides employees a collaborative environment that values learning, curiosity, and impact.
Position Details
Θ Role: Customer Success Operations Analyst
Θ Job Type: Full-Time
Θ Work Model: Hybrid
Θ Requisition ID: Not Applicable
Θ Salary: As per company norms
Θ Location: Bangalore, India (Hybrid)
Θ Category: Customer Success / Operations Analytics
Roles and Responsibilities
As a Customer Success Operations Analyst at Weave, you will be responsible for supporting the Customer Success (CS) team through analytics, reporting, and process optimization.
Key responsibilities include:
- Building and maintaining performance dashboards and churn reports.
- Analyzing customer usage data to identify trends, opportunities, and risks.
- Preparing customer-facing reports and internal presentations for stakeholders.
- Tracking pilots, feature requests, and product feedback loops.
- Collaborating with Product, Engineering, and Support teams to enhance customer experience.
- Ensuring documentation such as playbooks, workflows, and process notes remain up to date.
Required Skills & Qualifications
- Education: Bachelor’s degree in Business, Engineering, or related field.
- Experience: 1–2 years in operations analytics, customer success, or data reporting (freshers may also apply).
- Technical Skills:
- Proficiency in Google Sheets or Excel (pivot tables, formulas, and charts).
- Familiarity with tools like HubSpot, Notion, Google Workspace, and Slack.
- Strong communication, organization, and problem-solving skills.
- Ability to interpret and visualize data for actionable insights.
Preferred Qualifications
- Experience in SaaS or tech-based customer success environments.
- Strong analytical mindset and curiosity to explore business data.
- Ability to bring structure and clarity to evolving processes.
- Collaborative, detail-oriented, and proactive in driving outcomes.
- Comfortable working in a hybrid setup with cross-functional teams.
Why Join Weave?
- Exposure to global customer success and analytics operations.
- Opportunity to work with AI-driven reporting tools and data visualization dashboards.
- A culture that values diversity, collaboration, and continuous improvement.
- Access to training resources, mentorship, and growth opportunities.
- Competitive salary, flexible hybrid work model, and inclusive workplace culture.
How to Apply
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FAQs
Q1. What is the job role offered by Weave in 2025?
Weave is hiring for the Customer Success Operations Analyst position in Bangalore with a hybrid work model.
Q2. Who can apply for this role?
Graduates or postgraduates with strong analytical and communication skills, and knowledge of Excel or Google Sheets, can apply.
Q3. Is this position suitable for freshers?
Yes. Freshers passionate about data analytics, SaaS operations, or customer success are encouraged to apply.
Q4. What tools should applicants be familiar with?
Proficiency in Google Sheets, HubSpot, Notion, Slack, and basic data visualization tools is preferred.
Q5. What is the work mode for this job?
The role follows a hybrid work model — combining in-office collaboration and remote flexibility in Bangalore.
Disclaimer:
The information shared here is for educational and informational purposes only. All job details are sourced directly from the official Weave Careers portal. Latest MNC Jobs does not guarantee placements or charge any application fees. Candidates are advised to verify all job openings directly through the company’s official website before applying.
