Associate Technical Support Consultant Job Openings in Pune 2025!
Veradigm has officially announced a new job vacancy for the position of Associate Technical Support Consultant. This full-time, onsite role in Pune is open to candidates with Graduate or Post Graduate degrees, along with 1–3 years of experience in technical support or customer service.
Job Overview
Name of the Company: Veradigm
Job Role: Associate Technical Support Consultant
Qualifications: Any Graduate / Post Graduate
Experience: 1–3 years
Salary: INR 4 – 7 LPA (via AmbitionBox — estimated based on similar roles)
Job Location: Pune (Onsite – Full Time)
Job Category: Technical / Customer Support
Requisition ID: 7499243003
Last Date: ASAP
Official Website: www.veradigm.com
Veradigm is a leading healthcare technology company committed to building a Connected Community of Health. Their solutions help stakeholders streamline workflows, enhance patient outcomes, and improve clinical and financial operations across multiple healthcare systems.
Roles and Responsibilities
- Customer Interaction & Issue Resolution
- Interact with customers via live calls, email, and chat to resolve complex product issues.
- Troubleshoot system configuration errors, product functionality challenges, and bug-related concerns.
- Documentation & Training
- Track and document support requests with accurate case updates.
- Record issues and resolutions to help train junior support teams and improve internal processes.
- Collaboration & Product Improvements
- Work with product management teams to highlight design issues and suggest enhancements.
- Stay updated on product changes, technological updates, and new releases.
- Support Operations
- Provide daily support through internal ticketing systems while meeting SLA targets.
- Prioritize high-impact tickets and ensure timely resolution.
- Willingness to work in 24×7 rotational shifts as required.
Required Skills & Qualifications
- Mandatory Skills
- Excellent verbal and written communication skills.
- Strong troubleshooting experience.
- Basic knowledge of Windows Administration.
- Understanding of hosting environments.
- Additional Skills
- Good analytical and problem-solving mindset.
- Strong teamwork capabilities with cross-time-zone collaboration.
- Excellent interpersonal, organizational, and time-management skills.
- Ability to multitask and manage workloads independently.
- Preferred
- Experience in healthcare support environments.
- International helpdesk or BPO/call center exposure.
How to Apply
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FAQs
1. What is the role of an Associate Technical Support Consultant at Veradigm?
The role involves troubleshooting customer issues, documenting cases, supporting product improvements, and ensuring timely ticket resolution.
2. What is the salary range for this Veradigm job in Pune?
The estimated salary range is INR 4 – 7 LPA, based on AmbitionBox data for similar roles.
3. What qualifications are required for this position?
Any Graduate or Post Graduate with 1–3 years of technical support experience can apply.
4. Is this a remote job or an onsite job?
This is a full-time onsite role based in Pune.
5. Are rotational shifts required for this position?
Yes. The role requires working in 24×7 rotational shifts depending on business needs.
Disclaimer:
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