Technical Support Engineer – Helpdesk Job Openings in Chennai, Kochi, Trivandrum 2025!!!
UST announced job vacancy for the post of Technical Support Engineer – Helpdesk.The place of posting will be at Chennai, Kochi, Trivandrum.Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | UST |
| Required Qualifications | Graduate |
| Skills | Helpdesk Support |
| Category | Support |
| Work Type | Onsite |
They are seeking a dedicated and customer-focused IT Helpdesk Engineer to join their support team. The successful candidate will provide first-line technical support to UST associates, primarily interfacing via phone, email, chat, and web-based platforms. This role demands a strong sense of responsibility, excellent communication skills, and the ability to troubleshoot technical issues effectively in a fast-paced environment. This is an ideal opportunity for someone with strong interpersonal skills, a logical approach to problem-solving, and a willingness to work flexible shifts—including weekends as per a published roster. The role offers excellent potential for career growth within the IT function for those who demonstrate commitment and high performance.
Θ Positions: Technical Support Engineer – Helpdesk
Θ Job Location: Chennai, Kochi, Trivandrum
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: 37126
Responsibilities:
- Provide first-line technical support to end users via telephone, email, chat, and web portals.
- Deliver exceptional customer service and manage user expectations in line with defined SLAs and ITIL processes.
- Accurately log, manage, and resolve IT incidents and service requests using a ticketing system (e.g., ServiceNow).
- Own customer issues through to resolution, escalating when necessary.
- Monitor and meet key performance indicators such as response and resolution times.
- Maintain thorough documentation of issues and resolutions for future reference.
- Work flexible shifts, including weekends, as per the scheduled roster.
- Stay updated with relevant technologies and pursue continuous learning opportunities.
Required Skills and Attributes:
- Graduate with 2 – 3yrs of Experience
- Strong knowledge of Microsoft Windows operating systems.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Good understanding of networking fundamentals and internet protocols.
- Experience with ITSM tools, particularly ServiceNow, is highly preferred.
- Excellent spoken and written English communication skills.
- Customer-centric mindset with a professional and courteous phone manner.
- Ability to work independently and manage time effectively.
- Strong analytical and troubleshooting skills.
- Knowledge of UNIX or Linux is a plus.
- Flexible and proactive approach to work, with the ability to prioritize and multitask.
- Highly organized, detail-oriented, and self-motivated.
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