Desktop Support Specialist Job Openings in Hyderabad 2025!!!
UST announced job vacancy for the post of Desktop Support Specialist.The place of posting will be at Hyderabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | UST |
| Required Qualifications | Graduate |
| Skills | Technical Support, Desktop Engineering & Service Desk |
| Category | Networking |
| Work Type | Onsite |
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
Θ Positions: Desktop Support Specialist
Θ Job Location: Hyderabad
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID:
Roles and Responsibilities:
- Respond promptly to internal support tickets, ensuring timely resolution of basic hardware, software, and network issues.
- Field incoming requests to the Service Desk via telephone and email to ensure courteous, timely, and effective resolution of end-user issues.
- Assist employees with issues related to Microsoft Office, email configuration, printers, and other corporate applications.
- Provide operating system and application support to diagnose and resolve unique, non-recurring problems.
- Perform basic IT tasks, including setting up new workstations, installing software, and managing user accounts.
- Escalate complex technical issues to Technical Support II or Lead Technical Support as necessary.
- Maintain accurate documentation of support activities in the ServiceNow ticketing system, ensuring SLA compliance.
- Provide internal users with guidance on IT security best practices and corporate IT policies.
- Assist in new hire onboarding by configuring devices, setting up email accounts, and ensuring access to required systems.
- Manage employee offboarding by deactivating access to systems, groups, and distribution lists, and coordinating equipment reclamation with asset management.
- Help improve end-user productivity through issue triage, providing guidance, and training on tools and capabilities.
- Identify and learn the software and hardware used and supported by the organization.
- Perform other duties as assigned.
Required Skills & Qualifications:
- Graduate with 2 – 3yrs of Experience
- Skills: Technical Support, Desktop Engineering & Service Desk
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