Remote Technical Support Engineer Job Openings in India 2026!!!
Synk announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Synk |
| Required Qualifications | Graduate |
| Skills | Solving problems and prioritization |
| Category | Technical Support |
| Work Type | Remote |
As their technical support engineer, you will be talking directly to active and prospective Snyk customers every day. You’ll join their Customer Success team, and you’ll work directly alongside their talented engineering team to help solve the most complex issues.
Job Details
Θ Positions: Technical Support Engineer
Θ Job Location: Remote (Work from Home)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR100460
Roles and Responsibilities:
- Answering their users’ questions through email, chat, and GitHub issues.
- Understanding, reproducing and (where you can) resolving the issues that our customers encounter.
- Diving into their codebase to figure out where the issue lies and what a good solution might look like.
- Escalating to engineering to resolve highly technical issues.
- Ensuring that every user facing an issue knows exactly when they’ll hear back from us and how they’re doing with solving their problem.
- Listening to their users’ needs, keeping track of recurring requests, and representing their voice in product prioritization discussions.
- Improving their support processes, so that as they continue to grow they can keep providing prompt and delightful service.
Required Skills & Qualifications:
- You love helping people, and care deeply about providing an excellent customer experience.
- You take a logical approach to solving problems and prioritization.
- You are a clear communicator, both verbally and in writing, and you enjoy explaining things to others.
- You are curious: you love to explore new challenges, but know when you need guidance from someone with more domain experience.
- You’re interested in security or open source software, and you believe in our mission.
They’d be Lucky if You:
- You’re interested in developing your technical skills: you’re excited about working with others’ code, and you have used GitHub or other source control tools.
- You have previous experience working closely with technical teams. Perhaps you’ve provided support for a technical product, worked in QA, or are taking your first steps to becoming a software engineer.
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The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
