High Salary Remote Customer Support Jobs for Freshers and Experienced Candidates
Sutherland has announced new job openings for the position of Customer Service Associate (Work From Home). The position is open for both Freshers and Experienced candidates across India. Candidates who have completed Graduation / Engineering / Post Graduation can apply. The role offers a permanent remote work opportunity after initial training. Below are the complete details regarding the job description, eligibility, and responsibilities.
Company Overview
Sutherland is a global digital transformation and business process outsourcing (BPO) company delivering exceptional customer experiences for clients worldwide. With over three decades of industry leadership, Sutherland focuses on AI-driven customer engagement, technology-enabled solutions, and digital operations that empower global brands. Joining Sutherland means being part of a diverse, inclusive, and growth-oriented environment, where you can develop your skills and build a rewarding long-term career.
Job Overview
Θ Name of the Company: Sutherland
Θ Position: Customer Service Associate
Θ Job Location: Remote (Work From Home)
Θ Salary: As Per Company Norms
Θ Job Type: Full-Time
Θ Category: Customer Support / BPO
Θ Work Type: Permanent Work From Home
Θ Requisition ID: 744000085766196
Roles and Responsibilities
- Provide customer support through phone, email, or chat channels.
- Serve as the first point of contact for customer inquiries.
- Handle queries related to billing, payments, orders, and product issues.
- Escalate complex or technical problems to the relevant support departments.
- Troubleshoot and resolve issues by identifying root causes and applying solutions.
- Maintain customer records and update account information accurately.
- Meet performance metrics such as quality, handle time, and customer satisfaction.
- Provide mentoring or guidance to new associates when required.
Required Skills & Qualifications
- Minimum Education: 10+2 (Graduate preferred)
- Excellent verbal and written communication skills
- Strong customer handling and problem-solving skills
- Proficiency in computer navigation, typing, and data entry
- Knowledge of Visa/MasterCard rules and payment dispute processing is a plus
- Detail-oriented with strong organizational skills
- Prior experience in a contact center or BPO environment is advantageous
Preferred Experience
- 1 year of experience in customer service or voice process preferred
- Experience handling international customers or high-volume queries
- Ability to maintain professionalism and empathy under pressure
What Sutherland Offers You
- 2 months of in-office training followed by permanent work-from-home
- Competitive salary and performance-based incentives
- Comprehensive medical and dental insurance coverage
- Opportunities for career growth and professional development
- Collaborative and respectful work environment
- Fun and engaging workplace culture with employee recognition programs
Why Join Sutherland?
- Work for a global leader in customer experience management
- Enjoy the flexibility of remote work with full-time stability
- Gain exposure to international clients and modern CRM tools
- Be part of a supportive, diverse, and employee-first organization
How to Apply?
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
Disclaimer: The information provided on this page is for informational purposes only for students, freshers, and experienced candidates. All job details are verified and sourced from the company’s official website. Latest MNC Jobs does not guarantee job placement or charge any application fees. Applicants are advised to apply only through official channels and avoid any unauthorized payments or third-party solicitations.
