Standard Chartered Recruitment Drive; Hiring Customer Service Executive – Apply Now

Customer Service Executive (Email Servicing) Job Openings in Chennai 2026!!!

Standard Chartered announced job vacancy for the post of Customer Service Executive – Email Servicing.The place of posting will be at Chennai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

To handle customer queries via Voice/Chat/ email, while providing Top of the line customer experience with consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution,  keeping focus on SCB Policies.

Job Details

Θ Positions: Customer Service Executive – Email Servicing

Θ Job Location: Chennai

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 48431

Roles and Responsibilities:

• Adhere to process to ensure best  customer satisfaction survey ratings, net promoter score, or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.
• Ensure adherence to laid down processes, and facilitate first-time resolution.
• Minimize rejections and customer complaints
• Multi-skilled to handle both inbound and outbound calls (if applicable).
• Customer Data Confidentiality to be strictly adhered to.
• Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc. as define by the group)  are achieved and work towards the improvement.
• Initiate and strive towards achieving set targets and service standards Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
• Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
• Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self-closure (if applicable).
• Have high awareness levels on banking products and process ,  KYC and Anti-money laundering Policy.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Required Skills & Qualifications:

• Graduate with Basic computer skills.
• 1-2 years of experience in CCC Operations / Service / Sales / CHAT/Email.  (as per the job role).
• Min 85% scores in Quality in last 6 months if applicant is from existing call taking experience within unit.
• Should have thorough product / process knowledge.
• Uncompromising approach to customer service and problem resolution.
• Analytical and Interpersonal skills.
• Strong communication skills including good grammar and articulation. Positive, polite, cheerful and courteous.
• Enthusiastic, empathetic to customers.
• Patient, Non-Confrontational, Resilient.
• Ability to work under pressure and multitask.
• Manage conflicts and solve problems.
• Good listening skills.
• Flexible to stretch and work across different calendar days and time zones in a week/month.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

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