Service Desk Junior Engineer-Service Support Job Openings in Noida 2025!!!
Sopra Steria announced job vacancy for the post of Service Desk Junior Engineer-Service Support.The place of posting will be at Noida. Candidates who have completed Graduate / Engineering with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Sopra Steria |
| Required Qualifications | Graduate |
| Skills | Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. |
| Category | Support |
| Work Type | Onsite |
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion.
Θ Positions: Service Desk Junior Engineer-Service Support
Θ Job Location: Noida
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 744000058976406
Roles and Responsibilities:
- Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
- Log details of all incidents and problems utilizing standard reporting methods.
- Provide first-line fixes, utilize relevant procedures, or escalate problems.
- Use supplied checklists and ensure that problems highlighted are followed up.
- Maintain procedures compliant with ITIL, the company’s quality management system
- Log all calls in the Service Desk Call Logging system
- Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components
- Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
- Experience in handling international clients.
Required Skills & Qualifications:
- Bachelor’s Degree
- Total Experience Expected: 00-01 years
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
- Excellent communication skills (written & verbal)
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Advise users on the appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.
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