Remote Support Associate Job Openings 2025!!!
ShipBob announced job vacancy for the post of Support Associate.The place of posting will be at Remote (WFH).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | ShipBob |
| Required Qualifications | Graduate |
| Skills | Excellent communication, verbal and written & Solid attention to detail |
| Category | Support |
| Work Type | Remote |
They are looking for an energetic associate to help them continue to support their Control Tower (CT) team. Their fulfillment centers process thousands of orders a day for thousands of small to medium sized ecommerce merchants. During their day to day operations, they encounter challenges and need assistance on an immediate basis. This role reports to Shift Manager. You will support the CT Support Analysts/ Vertical Leads with standard work listed below and outlined by clear SOPs in multiple areas and projects delegated by your direct manager. You will have the opportunity to learn about different areas of their operations, verticals and develop professional skills.
Θ Positions: Support Associate
Θ Job Location: Remote (WFH)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 4523312005
Roles and Responsibilities:
- Processing/ tracking of control tower support tickets, escalating tickets as needed to ensure timely follow-ups, quality and accurate resolutions.
- Supporting the ops team on standard work outlined in confluence tasks utilizing multiple platforms of communications including Slack for direct and urgent messaging and Jira ticketing system for non-urgent communication.
- Follow-up with our fulfillment centers to ensure outbound packages/ Inbound statuses, B2B statuses are within SLA.
- Follow up and complete supply chain operations tickets daily as laid out in the SCO ticket SOP. This helps support questions from our merchant-facing teams.
- Helping our merchants by solving issues where orders are delayed and purchasing shipping labels/correcting label generation.
- Additional duties and responsibilities as necessary.
Required Skills & Qualifications:
- 1-3 years’ experience working in a similar role.
- Excellent communication, verbal and written.
- Solid attention to detail.
- Fun to work with. Share your personal interests with the rest of the team.
- Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
- Proactive work-ethic, and positive attitude.
- Flexible hours, with an ideal shift from 2-11 PM CST.
- Willingness to learn something new every day.
Perks & Benefits:
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
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