Technical Support Engineer Job Openings in Hyderabad 2025!!!
ServiceNow announced job vacancy for the post of Technical Support Engineer.The place of posting will be at Hyderabad (Hybrid).Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | ServiceNow |
| Required Qualifications | Graduate |
| Work Type | Hybrid |
| Category | Support and Product Success |
| Job Posted On | 07.04.2025 |
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Θ Positions: Technical Support Engineer
Θ Job Location: Hyderabad (Hybrid)
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: JB0056573
Required Skills & Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
- 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
- Working knowledge of the components in a web applications stack.
- AngularJS framework knowledge
- Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
- Must have basic object-oriented programming skills (Java strongly preferred)
- Good to have basic understanding of SQL.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concept.
- Experience providing web development support is highly desirable.
- Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
- Excellent communication skills (verbal and written).
Preferred Skills (Great to have):
- Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
- Experience with configuring Virtual Agent and Agent Workspace.
- Understanding of bootstrap framework
- Understanding of message communication protocols.
- Working understanding of JavaScript
- Familiarity with Eclipse IDE
- Previous experience in software development(or) software consulting.
- Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
- Experience providing SaaS support is desirable.
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
