IT Support Analyst 1 Job Openings in Hyderabad 2026!!!
RSM announced job vacancy for the post of IT Support Analyst 1. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | RSM |
| Required Qualifications | Graduate |
| Skills | Excellent verbal and written communications |
| Category | Information Technology |
| Work Type | Onsite |
The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include: Provides technical support by phone and live chat to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.
Job Details
Θ Positions: IT Support Analyst 1
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JR118119
Roles and Responsibilities:
- Complete PC setup and deployment for new employees using standard hardware, images, and software.
- Train new employees on the use of PC and other networked equipment using standard training documents.
- Assign users and computers to proper business groups in Active Directory.
- Perform timely workstation hardware and software upgrades.
- Troubleshoot and resolve hardware, connection, and software issues reported
- Coordinate with authorized vendor for PC hardware repair.
- Monitor and remove virus, spy-ware, and other non-authorized software.
- Maintain and/or coordinate local hardware inventory
- Maintain local office network devices and print server
- Install and upgrade network devices as required
- Report server issues to appropriate networking teams and assist in troubleshooting
- Setup and maintain network printers, scanners, and multi-function devices as well as facilitate repairs
- IT focus groups
- Remediation projects (OS and Hardware).
- Reconciliation of licenses associated with locally purchased software.
- Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance.
- Tasks related to potential office remodels or relocations
- Support firm software
- Support Desktop Management with post-mass deployment issues of standard software
- Provide IT support for local software within region
- Upgrade local server software as necessary
Required Skills & Qualifications:
- Associate degree in Information Systems, Business, or related field, or equivalent experience.
- 1-3 years relevant experience in IT or Customer Service.
- Working knowledge of hardware and applications including but not limited to:
- Microsoft Windows OS, MS Office Suite, asset management, Microsoft Active Directory, computer imaging software, ServiceNow, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.
- Excellent verbal and written communications
- Demonstrates a working knowledge of the technology tools required within assigned responsibilities
- Effective organization and time management skills
- Ability to manage multiple tasks
- Strong attention to detail
- Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
- Ability to work in a highly collaborative environment and consult effectively with employees at all levels.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
