Technical Support Specialist Job Openings in Pune 2026!!!
Rockwell Automation announced a job vacancy for the post of Technical Support Specialist- SaaS. The place of posting will be in Pune (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply for these technical support specialist SaaS jobs in Pune. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Rockwell Automation |
| Required Qualifications | Graduate |
| Skills | SaaS product experience |
| Category | Technical Support |
| Work Type | Hybrid |
| Closing Date | 16.January.2026 |
As a Customer Support Specialist, you will be their customer-facing product expert in a B2B SaaS technical support role. Support customers on product functionality, guide them through their unique support concerns, and support them every step of the way until they are CMMS all-stars will be your mission in life. You will report to SENIOR MANAGER, CUSTOMER EXPERIENCE
Job Details
Θ Positions: Technical Support Specialist- SaaS
Θ Job Location: Pune (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R25-1788
Roles and Responsibilities:
- Troubleshoot application issues and determine solutions for our customers.
- Document all issues and related information on the ticket tracking system.
- Follow-up with customers on their tickets.
- Escalate issues to help provide resolution.
- Empower customers to get the most out of our products by developing and sharing best practices to increase customer Return on investment.
- Work with team members and positively contribute to team discussions.
- Collaborate with the Product Development team to share customer feedback and ideas around product improvements.
- Write SQL queries.
- Manage a broad list of APAC customers and deliver a consistent and delightful customer journey within software customer success.
- Communicate with clients and deploy a one-to-many approach to the customer outreach.
- Be a first point of contact with customers and provide advice on our solutions, use cases and product functionality.
- Build the customer success framework by delivering repeatable, predictable outcomes and experiences for our customers, communicate Upsell/Expansion opportunities to sales.
- Identify customer needs and advocate for your customers in collaboration with other teams (Marketing, Services and Product).
- Assist User engagement, identifying gaps with onboarding and ever boarding for new and existing clients.
Required Skills & Qualifications:
- 2+ years of experience in software customer success and or technical support with a focus on EAM (enterprise asset management), CMMS (computerized maintenance management software), or enterprise asset management support for B2B SaaS solutions
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
The Preferred – You Might Also Have:
- Proficiency in MS Office, with an emphasis on Excel
- SaaS product experience
Benefits:
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
How to Apply
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
