Technical Support Specialist (SaaS) Jobs in Pune 2025 – Hybrid Work Model
Rockwell Automation has announced new job openings for the position of Technical Support Specialist – SaaS in Pune (Hybrid). This opportunity is open for graduates, engineers, and postgraduates, and welcomes both freshers and experienced professionals. If you are looking for high-paying SaaS technical support jobs in India or want to grow your career in enterprise asset management and CMMS solutions, this could be the perfect role.
Company Details
Θ Name of the Company: Rockwell Automation
Θ Job Role: Technical Support Specialist – SaaS
Θ Category: Technical Support / SaaS Solutions
Θ Work Type: Onsite / Hybrid
Θ Job Location: Pune
Θ Salary Package: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: R25-1788
Job Description – Technical Support Specialist at Rockwell Automation
As a Customer Support Specialist, you will act as a customer-facing product expert, guiding users through their support concerns and ensuring they get the most value out of Rockwell’s SaaS solutions. Your mission is to help customers become proficient in CMMS (Computerized Maintenance Management Software)and EAM (Enterprise Asset Management)systems, while collaborating with internal teams for continuous product improvement. This role is ideal for candidates looking for technical support specialist jobs in Pune 2025 with a focus on B2B SaaS platforms.
Roles & Responsibilities
- Troubleshoot application issues and provide solutions to customers.
- Document customer concerns and solutions using a ticket tracking system.
- Follow up on customer tickets and ensure timely resolution.
- Escalate complex issues to relevant teams when needed.
- Share best practices with customers to increase ROI from Rockwell’s SaaS products.
- Collaborate with Product Development teams to provide customer-driven feedback.
- Write SQL queries for data analysis and troubleshooting.
- Manage APAC customer accounts and deliver a consistent customer experience.
- Act as the first point of contact for customer support and product functionality queries.
- Identify upsell and expansion opportunities and communicate them to the sales team.
- Support customer onboarding and engagement for both new and existing clients.
Required Skills & Qualifications
- 2+ years of experience in technical support or customer success for EAM, CMMS, or B2B SaaS solutions.
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
- Strong communication and problem-solving skills.
Preferred Skills (Good to Have)
- Proficiency in MS Office (Excel preferred).
- Prior SaaS product experience.
Benefits at Rockwell Automation
- Comprehensive mindfulness and well being programs(Calm premium membership).
- Volunteer Paid Time Off (after 6 months).
- Donation matching program for volunteer hours or personal contributions.
- Employee Assistance Program (EAP).
- Personalized well being through the On Track program.
- Access to an on-demand digital course library for continuous professional growth.
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Disclaimer: The information provided here is intended for students, freshers, and experienced professionals seeking career opportunities in SaaS and technical support. All job details are sourced directly from the official Rockwell Automation careers page. Latest MNC Jobs does not guarantee job placements and does not charge any fees for job information. We strongly advise candidates not to make any payments for job opportunities. The recruitment process will follow Rockwell Automation’s official HR policies and hiring process.
