Real Time Analyst Job Openings in Bangalore 2025!!!
ResultsCX announced job vacancy for the post of Real Time Analyst. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | ResultsCX |
| Required Qualifications | Graduate |
| Skills | Strong written and verbal communications skills |
| Category | Operations |
| Work Type | Onsite |
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators in real time analyst jobs in Bangalore. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals as part of workforce management real time analyst roles.
Job Details
Θ Positions: Real Time Analyst
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 25619152
Roles and Responsibilities:
- Manage multiple call queues in real time within call center real time analyst positions.
- Watch staffing levels at each site to ensure planned coverage is met on the interval level.
- Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
- Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
- Provide outage and crisis management (Facilitating communications between IT teams and site management.)
- Manage Interval, daily, weekly and monthly plan objectives
- Provide Key Performance Indicator – (KPI) reporting to Client and Results management teams
- Develop and Implement KPI Action Plans to drive performance goals.
- Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis.
- Provide real-time skilling adjustments.
- Serve as the main contact point between Results and our Client Partners.
- Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements.
Required Skills & Qualifications:
- An analytical mind set.
- Excellent attendance.
- Strong written and verbal communications skills
- Strong attention to detail
- A team player mindset
- Exceptional problem solving skills
- Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus for real time workforce analyst roles.
How to Apply
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
