Associate Cloud Support Analyst Job Openings in Pune 2025!!!
PTC announced job vacancy for the post of Associate Cloud Support Analyst.The place of posting will be at Pune.Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | PTC |
| Required Qualifications | Graduate |
| Skills | Cloud Service requests , Cloud Incident Management services |
| Category | Support |
| Work Type | Onsite |
When looking for a new job, they know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Their team is passionate and committed. They are driven by innovation and value their work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. They believe that diversity of experience and background leads to better ideas and a stronger company. They encourage everyone to bring their unique perspectives to their team.
They take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package
Θ Positions: Associate Cloud Support Analyst
Θ Job Location: Pune
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: 137466994227
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science or Engineering, Information Systems similar fields. Experience working with technically diverse teams. Strong verbal and written communication skills for English is required including ability to adapt diverse cultural aspects. Other international languages such as German, French is a plus
- 0-3 years’ experience with practical knowledge in a related Cloud Service requests , Cloud Incident Management services field that comprises of technical and soft skills.
- Requirements Technical: Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Operating Systems etc. Exposure and hands-on knowledge of cloud platforms or Software as a Service (SaaS) ecosystems such as Microsoft Azure, AWS or cloud, etc. Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases. Basic Object-Oriented programming background preferably in Java. Good hands on with Linux Able to produce audience-appropriate technical communications with management, support personnel, and the customers.
- Requirements Non-Technical: A strong capacity and desire to develop personalized customer service with highly effective communication skills. The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations. A strong background in technical and customer support is desired. The ability to effectively manage multiple urgent issues in parallel The confidence, communication, and interpersonal skills to manage and direct customers/partners and during urgent and/or critical situations The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates collaboratively to achieve a mission. Presentation skills to prepare and present to large or small groups on technical and functional topics.
Roles & Responsibilities:
- Provide Cloud Incident support and advice to customers and partners regarding of our hosted PLM applications (Windchill PDMLink®, Windchill ProjectLink® etc.) Utilize PTC’s case management tool i.e, Salesforce, SNOW, PagerDuty to log issues, track associated status and related activities.
- The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment.
- To do so, you provide high-quality support services to our customers and partners, minimizing their efforts, eliminating risks, and the best support experience.
- The candidate will be responsible for the smooth operation of cloud-hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring.
- This role is also responsible for restoring normal operations to PTC hosted and SaaS clients as quickly as possible during a critical incident.
- Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc.) The candidate shall demonstrate a willingness to be proactive and independently own and take on new challenges.
- Identify and recommend Cloud and support training opportunities for the team.
- Primary working hours will be in Europe or North America hours as required
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