Operation Analyst RMS Job Openings in Bangalore 2025!!!
PhonePe announced job vacancy for the post of Operation Analyst RMS.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | PhonePe |
| Required Qualifications | Graduate |
| Skills | Best written and communication skills & MS Office knowledge |
| Category | Operations |
| Work Type | Onsite |
The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases.
Θ Positions: Operation Analyst RMS
Θ Job Location: Bangalore
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 5773166003
Roles and Responsibilities:
- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholder to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences
- Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
- If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
- Flexible to take up extra initiative or additional work as per the organizational requirement
Required Skills & Qualifications:
- Education – Graduate in any stream (10+2+3)
- Skills – Best written and communication skills & MS Office knowledge
- Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
- Experience – 2 to 4 years
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
