IT Service Desk Associate Job Openings in Hyderabad 2026!!!
Parexel announced job vacancy for the post of Associate, IT Service Desk. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Parexel |
| Required Qualifications | Graduate |
| Skills | Advanced problem-solving and analytical thinking abilities |
| Category | IT |
| Work Type | Onsite |
As a leading global clinical research organization (CRO), they design and deliver clinical trials with the patient in mind. They define themselves by the difference they make in patients’ lives and the compassion they bring to every aspect of their work. By fusing their expertise with their With Heart philosophy, they achieve remarkable outcomes together.
Job Details
Θ Positions: Associate, IT Service Desk
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R0000039477
Roles and Responsibilities:
- Provide first-line support to Parexel end users, clients, stakeholders, and partners via phone, chat, email and Self-Service tickets
- Maintain 24/7 support for IT Infrastructure, Applications, and Site Services teams
- Perform initial diagnosis and resolve tickets at the first level when possible
- Accurately log and categorize all incidents and service requests in the ticketing system Escalate complex issues to appropriate Level 2 & 3 support teams
- Adhere to established work instructions, SLAs, KPIs, and quality metrics
- Own tickets from creation to resolution, ensuring timely updates to users
- Perform remote troubleshooting to isolate and resolve issues
- Foster positive communication between IT Infrastructure, Applications, and Operations teams
- Apply acquired knowledge to improve IT practices and technologies
Required Skills & Qualifications:
- Excellent interpersonal, verbal, and written communication skills
- Advanced problem-solving and analytical thinking abilities
- Customer-centric approach with exceptional service orientation
- Proficiency in incident and service request management
- Experience in multi-channel support (phone, chat, email & Self-Service) for a global user base
- Understanding of desktop support, PC hardware and software troubleshooting
- Familiarity with Windows OS, MS Office suite application
- Basic networking knowledge and understanding of IT infrastructure
- Experience or Knowledge with remote support tools and software deployment technologies
- Ability to multitask and prioritize effectively in a fast-paced environment
- Team player with the ability to work collaboratively in a diverse environment
- Total Work Experience: 0 – 3 Years
- Relevant Work Experience: 0 – 1 Year
Good to Have:
- CompTIA Knowledge
- Prior experience in IT support role
How to Apply
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Disclaimer:
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