IT Service Desk Analyst Job Openings in Pune 2025!!!
ParentPay Group announced job vacancy for the post of IT Service Desk Analyst.The place of posting will be at Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | ParentPay Group |
| Required Qualifications | Graduate |
| Skills | Communication, Exceptional customer service and problem-solving skills |
| Category | Support |
| Work Type | Onsite |
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe’s largest EdTech provider, they help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, they create time for learning.
Θ Positions: IT Service Desk Analyst
Θ Job Location: Pune
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID:
Roles and Responsibilities:
- Excellent verbal and written communication skills.
- Exceptional customer service and problem-solving skills.
- Working on an IT Service Desk.
- Supporting Microsoft Windows 10 & 11 operating systems.
- Troubleshooting Microsoft Office 365 suite (MS Word, Excel etc)
- Troubleshooting Microsoft 365 suite (Exchange, SharePoint, Teams, OneDrive, AAD etc)
- Positive, pragmatic, and able to use your own initiative.
- Understanding of the ITIL framework for IT service delivery.
- Good understanding of PC hardware set-up and configuration.
- Basic understanding of IP based networking.
Required Skills & Qualifications:
- Triage and support all customer incidents and requests, responding to support queries face to face, via phone, or through the service portal.
- Follow escalation path within the department to ensure prompt resolution.
- Support the continuous improvement and escalation of incident and service resolutions by monitoring ticket trends to identify common causes and problems.
- Collaborate with IT colleagues and management to implement process improvements, optimising response, and resolution times.
- Arrange for external technical support where problems cannot be resolved in house.
- Create and maintain detailed documentation of processes, services, and systems.
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