Helpdesk Associate – L1 Technical Guidance Job Openings in Bangalore 2025!!!
NTT Data announced job vacancy for the post of Helpdesk Associate – L1 Technical Guidance.The place of posting will be at Bangalore.Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Active Directory, DHCP, DNS & Customer Support |
| Category | Support |
| Work Type | Onsite |
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with them. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. They are currently seeking a Helpdesk Associate – L1 Technical Guidance to join their team in Bangalore, Karnātaka (IN-KA), India (IN).
Θ Positions: Helpdesk Associate – L1 Technical Guidance
Θ Job Location: Bangalore
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: 319104
Required Skills & Qualifications:
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Ability to work independently
- Adhere to organizational policies and procedures
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift.
- Excellent Verbal Communication skills.
- Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
Job description:
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
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