Helpdesk Associate – ITIL Job Openings in Coimbatore 2025!!!
NTT Data announced job vacancy for the post of Helpdesk Associate – ITIL.The place of posting will be at Coimbatore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Customer service, Communication |
| Category | Support |
| Work Type | Onsite |
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with them. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. They are currently seeking a Helpdesk Associate – ITIL to join their team in Coimbatore, Tamil Nādu (IN-TN), India (IN).
Θ Positions: Helpdesk Associate – ITIL
Θ Job Location: Coimbatore
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 337347
Roles and Responsibilities:
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT Team.
- Seek, Suggest, Evaluate, and implement process and technology improvements.
- Willing to learn grow in other IT Business areas
Required Skills & Qualifications:
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- 24/7 rotational shifts and week offs and Work from Office mandatory
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
- Resource should be a Graduate in any stream from an accredited institution
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