Helpdesk Associate – L1 technical guidance Job Openings in Coimbatore 2025!!!
NTT Data announced job vacancy for the post of Helpdesk Associate – L1 technical guidance.The place of posting will be at Coimbatore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Service Desk, Communications |
| Category | Technical Support |
| Work Type | Onsite |
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with them. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. They are currently seeking a Helpdesk Associate – L1 technical guidance to join their team in Coimbatore, Tamil Nādu (IN-TN), India (IN).
Θ Positions: Helpdesk Associate – L1 technical guidance
Θ Job Location: Coimbatore
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 324468
Roles and Responsibilities:
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures
Required Skills & Qualifications:
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24×7 support window
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