NTT Data Recruitment Drive 2025 | Hiring Networking Remote Technical Support Engineer – Apply Now

Networking Remote Technical Support Engineer Job Openings in Bangalore 2025!!!

NTT Data has announced an excellent opportunity for the role of Networking Remote Technical Support Engineer. The job posting is based in Bangalore, and both freshers and experienced candidates with a Graduate / Engineering / Post Graduate degree are eligible to apply. Below are the full details about qualifications, skills, and responsibilities.

Company Overview

About NTT Data

NTT Data, a global leader in IT services and consulting, empowers clients with next-generation technology solutions. The Networking Remote Technical Support Engineer (L1) is an entry-level position responsible for delivering remote technical assistance and ensuring seamless network operations. The role involves diagnosing and resolving technical incidents, maintaining system stability, and ensuring compliance with service level agreements (SLAs).

Job Details

Θ Positions: Networking Remote Technical Support Engineer

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R136719

Roles and Responsibilities

• Manage and resolve client support requests following standard procedures.
• Utilize network monitoring and service assurance tools to diagnose and resolve issues.
• Identify, prioritize, and escalate incidents based on defined protocols.
• Conduct proactive maintenance tasks and system performance checks.
• Maintain detailed incident records and ensure all support actions are logged accurately.
• Coordinate with vendors and internal teams to ensure network reliability and service continuity.
• Analyze service reports and recommend improvements to enhance service quality.
• Perform root cause analysis (RCA) for recurring issues and assist with preventive measures.
• Ensure secure and up-to-date configurations for network components.
• Provide timely feedback and updates to clients through ticketing systems.

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Foundational certifications in Networking technologies such as CCNA, JNCIA, ACMA, or F5.
• Basic understanding of routing, switching, SDI distribution, and network architecture.
• Strong problem-solving and communication skills.
• Entry-level experience in remote technical support and network troubleshooting.
• Familiarity with vendor solutions such as Cisco, Juniper, Aruba, RiverBed, etc.
• Good analytical and logical reasoning abilities with attention to detail.

Additional Preferences

• Working knowledge of technical documentation and remote console architecture.
• Customer-oriented mindset with the ability to manage multiple client interactions.
• Team player with excellent coordination and organizational skills.

How to Apply

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