Helpdesk Associate Job Openings 2025 | Apply Online at NTT Data Careers
NTT Data, a global leader in digital business and IT services, has announced new job openings for the Helpdesk Associate – Technical Troubleshooting role in Bangalore. This opportunity is open to graduates and engineering freshers who are passionate about customer support and IT service management. If you’re looking for a high-growth technical support career in India, this could be your perfect start.
Job Overview
Name of the Company: NTT Data
Job Role: Helpdesk Associate – Technical Troubleshooting
Qualifications: Graduate
Experience: Freshers
Salary: INR 3.5 – 6.5 LPA (via AmbitionBox — estimated based on similar roles)
Job Location: Bangalore (Onsite – Full Time)
Job Category: Technical Support / IT Helpdesk
Requisition ID: 563327923417060
Last Date: ASAP
Official Company Website: www.nttdata.com
About NTT Data
NTT Data is a trusted global innovator in IT solutions and business transformation. The company fosters a culture of inclusion, adaptability, and continuous learning. By joining NTT Data, you’ll collaborate with forward-thinking professionals and support clients across diverse industries.
Roles & Responsibilities
- Provide L2 technical guidance in identifying, prioritizing, and resolving reported problems via phone, email, and chat.
- Perform issue recognition, research, isolation, resolution, and follow-up activities.
- Act as a liaison between customers and internal departments to ensure timely support.
- Strong troubleshooting expertise in Windows OS, PC hardware, Internet Explorer, Microsoft Office, and COTS applications.
- Working knowledge of ITIL best practices, especially Incident and Request Management procedures.
Required Skills & Qualifications
- Graduate degree required; B.Tech/B.E. preferred.
- Excellent communication and writing skills.
- Minimum 1 year of international calling experience preferred.
- Strong customer handling and problem-solving skills.
- Ability to work in rotational shifts (24×7 support environment).
How to Apply
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FAQs – NTT Data Helpdesk Associate Recruitment 2025
Q1: What is the job role at NTT Data in 2025?
A: The current opening is for Helpdesk Associate – Technical Troubleshooting, responsible for providing L2 technical support.
Q2: Who can apply for NTT Data Helpdesk Associate Jobs 2025?
A: Graduates and engineering freshers with good communication and troubleshooting skills are eligible to apply.
Q3: What is the estimated salary for this position?
A: The average salary range is approximately ₹ 3.5 – 6.5 LPA, based on similar roles at NTT Data.
Q4: Is prior experience required for this role?
A: While freshers are eligible, candidates with 1 year of technical support experience may have an advantage.
Q5: What are the working hours and shifts?
A: The role requires rotational shifts within a 24×7 support environment, common in IT helpdesk operations.
Disclaimer:
The information shared on this page is solely for informational purposes to assist students, freshers, and experienced candidates. All recruitment details are gathered from the official NTT Data website and trusted career sources. Latest MNC Jobs does not guarantee employment or charge any fees. Always apply through official company channels and avoid third-party payments.
