Support Engineer Job Openings in Chennai 2025
NIQ is inviting applications for the position of Support Engineer with expertise in SQL, PLSQL, UNIX scripting, and Python. The posting location is Chennai, India. Candidates with a Graduate / Engineering / Post Graduate degree, whether Fresher or Experienced, are eligible to apply. If you’re looking to build a career in IT support and cloud-based system operations, this opportunity offers the perfect platform to grow.
Company Name: NIQ
Role: Support Engineer
Category: Technical Support / IT Operations
Job Type: Full-Time (Onsite)
Job Location: Chennai, India
Experience Required: 2+ Years
Qualification: Graduate / Post Graduate
Salary: As per company standards
Requisition ID: 744000090104811
About NIQ
NIQ (NielsenIQ) is a global leader in analytics and data intelligence, offering solutions that help businesses grow with confidence. As a Support Engineer, you will provide technical support for enterprise applications, ensuring seamless performance and reliability for global clients. This role is ideal for candidates interested in high-paying IT support engineer jobs in India and those who want to enhance their expertise in cloud computing, automation tools, and data infrastructure.
Roles and Responsibilities
- Incident Analysis: Investigate production incidents and identify root causes in complex applications.
- Technical Troubleshooting: Provide effective resolutions in collaboration with operations, client services, and technology teams.
- Root Cause Analysis (RCA): Execute detailed RCA and apply preventive measures to reduce future incidents.
- Incident Management: Participate in IM calls, report updates, and implement long-term fixes.
- Automation: Develop and enhance monitoring tools, automation scripts, and runbooks for operational efficiency.
- Collaboration: Work cross-functionally with product and infrastructure teams to ensure smooth deployments.
- Continuous Improvement: Review post-incident performance, document lessons learned, and implement best practices.
Required Skills & Qualifications
- 2+ years of experience in technical or application support.
- Strong knowledge of SQL, PLSQL, UNIX scripting, and Python.
- Good understanding of cloud infrastructure, API management, and automation tools.
- Excellent communication skills with an ability to collaborate across global teams.
- Knowledge of software development life cycle (SDLC) and Agile methodologies.
- Exposure to big data, monitoring tools, and database management systems.
- Bachelor’s degree in Computer Science, Computer Engineering, or related fields.
- Willingness to work in 24×7 rotational shifts, including weekends and holidays.
Preferred Skills
- Knowledge of C#, Java, Spring Boot, Azure, and Cloud Services.
- Functional knowledge of FMCG, Market Research, and Big Data platforms.
- Strong passion for problem-solving and delivering excellent customer experiences.
Benefits
- Flexible work environment and learning opportunities.
- Employee Assistance Program (EAP) for personal and professional well-being.
- Volunteer Time Off (VTO) to support social causes.
- Access to LinkedIn Learning and skill development programs.
How to Apply
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