Remote System Admin Support Associate Job Openings 2025!!!
Newfold Digital announced job vacancy for the post of System Admin Support Associate.The place of posting will be at Remote (WFH).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Newfold Digital |
| Required Qualifications | Graduate |
| Skills | Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts |
| Category | Technology |
| Work Type | Remote |
Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company’s world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.
Θ Positions: System Admin Support Associate
Θ Job Location: Remote (WFH)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: R12291
Roles and Responsibilities:
- Participate in 24×7 shifts
- Monitor the stability of our products with various internal tools.
- L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).
- Handle incident response, troubleshooting and fix for various products/services.
- Handle escalations as per policies/procedures.
- Get different internal/external groups together to resolve production site issues effectively.
- Communicate clearly on tickets, phone calls made to the team about various issues.
- Exhibit a sense of urgency to resolve issues.
- Build advanced automation workflows for automating repeated issues.
- Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook.
- Ensure SLA’s and Operational standards are met.
- Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues.
- Liaison with engineering teams for RCA’s, permanent resolutions on issues affecting production sites.
- Contribute to Operations handbook.
- Ensure smooth hand-offs between shifts.
Required Skills & Qualifications:
- Educational Qualifications : Graduate, preferably in Information Technology or Computer Science
- Consistently strong academic performance.
- Linux: Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.
- Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals
- Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.
- Application Protocols: SMTP,HTTP,FTP,IMAP,POP.
- Shifts: Must be willing to work in shifts (including at night and on holidays).
Good To Have:
- Understanding of Cloud
- Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware.
- Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals.
- Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.
- Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN
- Others: Regular expressions, Rescue Kits like TRK, etc.
- Certification: Red Hat Certified Engineer (RHCE), GCP
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