Customer Service & Operations Analyst Job Openings in Chennai 2025!!!
NatWest announced job vacancy for the post of Customer Service & Operations Analyst.The place of posting will be at Chennai.Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | NatWest |
| Required Qualifications | Graduate |
| Skills | Analysing & MS Office Applications |
| Work Type | Onsite |
| Closing Date | 08.May.2025 |
In this key role, you’ll be providing crucial support to customers and colleagues in their contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
Θ Positions: Customer Service & Operations Analyst
Θ Job Location: Chennai
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: R-00255516
Roles & Responsibilities:
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
- They’re offering this role at associate level
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Acting as a liaison point between other teams to coordinate activities and mitigate the impact of incidents
- Keeping accurate records of day-to-day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you’ll need
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including Excel
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