Acceptance Technical Optimization Analyst II Job Openings in Pune 2025!!!
Mastercard announced job vacancy for the post of Acceptance Technical Optimization Analyst II.The place of posting will be at Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Mastercard |
| Required Qualifications | Graduate |
| Skills | Strong communication, analytical, and problem-solving skills |
| Category | Customer Success |
| Work Type | Onsite |
The Acceptance Technical Optimization Analyst II provides operational and technical support by proactively analyzing customer issues, identifying root causes, and driving resolution. This role contributes to the optimization of acceptance performance and supports continuous improvement initiatives across Mastercard’s platforms and partners.
Θ Positions: Acceptance Technical Optimization Analyst II
Θ Job Location: Pune
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: R-259040
Roles and Responsibilities:
- Handle customer interactions across multiple channels (calls, chats, emails) while managing cases effectively.
- Demonstrate a foundational to intermediate understanding of the four-party payment ecosystem.
- Act as a key contact for customer issues, enhancement requests, and technical concerns.
- Meet or exceed departmental KPIs related to issue resolution, customer satisfaction, and availability.
- Utilize Mastercard systems for configuration, troubleshooting, and cross-system integrations.
- Apply structured problem-solving techniques using defined processes and escalation paths.
- Represent GCC B2B in troubleshooting calls and ensure accurate and efficient system updates.
- Support investigation of acceptance issues to understand root causes and contribute to resolution activities as directed.
- Gain exposure to Mastercard’s acceptance resolution strategies and contribute to their execution.
- Review issue logs to understand and track existing acceptance gaps.
- Support senior team members in resolving complex acceptance challenges.
- Provide guidance to less experienced team members as needed.
Required Skills & Qualifications:
To succeed in this role, you should bring a bachelor’s degree or equivalent experience in business, finance, or information technology, along with prior experience supporting internal and external customers in a technical or operational capacity. You’ll need strong communication, analytical, and problem-solving skills, with the ability to manage multiple systems and customer interactions effectively.
You are expected to demonstrate intermediate-level proficiency in customer service, business acumen, data-driven decision-making, global perspective, and service performance tracking. Foundational capabilities in innovation, people leadership, and strategic thinking will further support your success in this role.
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