Remote Technical Support Engineer Job Openings – Apply Now
Legion Technologies has announced a new vacancy for the role of Technical Support Engineer (Work from Home). This opportunity is open to Graduates / Engineering / Postgraduates with either freshers or experienced candidates eligible to apply.
This role is an excellent choice for professionals seeking remote technical support engineer jobs in SaaS companies or those looking to build a career in enterprise software troubleshooting.
| Name of the Company | Legion Technologies |
| Required Qualifications | Graduate |
| Skills | Technical problem-solving, analytical skills, customer support expertise |
| Category | Technical Support / SaaS Support |
| Work Type | Remote (Work from Home) |
Legion Technologies is a leading workforce management solutions provider. As part of its team, you will deliver enterprise-grade support, help troubleshoot complex SaaS issues, and provide world-class customer satisfaction across global clients.
Job Description – Technical Support Engineer at Legion Technologies
As a Technical Support Engineer, you will play a critical role in resolving software issues for Legion’s enterprise clients. The position involves troubleshooting, integration support, technical documentation, and close collaboration with the engineering team.
Θ Position: Technical Support Engineer
Θ Job Location: Remote (Work from Home)
Θ Salary: As Per Company Norms
Θ Job Type: Full-Time
Θ Requisition ID: 7181481003
Roles and Responsibilities
- Troubleshoot complex software and integration issues across SaaS platforms.
- Escalate critical issues to engineering teams and collaborate via Zoom.
- Manage support tickets through Zendesk and Jira within SLA timelines.
- Document troubleshooting steps, reproduce technical problems, and provide detailed reports.
- Provide cross-platform support across iOS, Android, and Windows systems.
- Create and update knowledge base articles for customer self-service.
- Participate in on-call rotation, including evenings and weekends.
- Identify product gaps and provide recommendations to engineering.
- Maintain expertise in Legion’s workforce management solutions.
- Mentor junior support engineers in service-level management.
Required Skills & Qualifications
- Experience in Technical Support for Software/SaaS platforms.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent English communication skills (verbal and written).
- Customer management skills in escalated situations.
- Experience writing customer-facing documentation.
- Ability to configure software based on customer requirements.
Preferred Qualifications
- Knowledge of APIs, OAuth, SQL queries, REST APIs, and Postman.
- Experience with Zendesk, Jira, Confluence for ticketing and support.
- Familiarity with Linux/Unix environments.
- Experience in workforce management software or retail industry support.
- Workato Automation Pro II certification (preferred).
How to Apply?
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Disclaimer: The information provided here is for educational and informational purposes only. All recruitment details are sourced directly from the official Legion Technologies website. Latest MNC Jobs does not guarantee job placement and does not charge any fees for sharing job updates. Candidates are strongly advised not to make any payments for job opportunities.
