L1 Helpdesk Agent Job Openings in Gurgaon 2025!!!
Kyndryl announced job vacancy for the post of L1 Helpdesk Agent.The place of posting will be at Gurgaon (Hybrid).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Kyndryl |
| Required Qualifications | Graduate |
| Skills | IT skills/Trouble-shooting skills |
| Category | Support |
| Work Type | Hybrid |
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Θ Positions: L1 Helpdesk Agent
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: R-46927
Roles and Responsibilities:
- Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.
- Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
- As a L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
- You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
- You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!
Required Skills & Qualifications:
- Graduate in any discipline (including engineering graduates)
- Minimum experience needed is 1-2 year in IT service desk
- Should possess excellent English communication skills
- Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
Preferred Skills and Experience:
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
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